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Raleigh-Durham, NC – December 21, 2020 – Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced a strategic addition to its executive team focused on ensuring optimal business outcomes for its customers, as Tony Alfano joins the company in the newly created role of Senior Vice President, Global Services.
Reporting to EVP and Chief Revenue Officer Stephen Spears, Alfano is responsible for selling and delivering services to accelerate customer success, provide a seamless experience for Avaya’s global customer base to consume new and innovative service offerings, and enhance the company’s service capabilities to address the increased customer demand for digital transformation initiatives.
“I have had the opportunity to work closely with Tony and have a deep respect for his unrelenting focus on the customer, his motivational leadership, global experience and ability to drive organizational transformation,” said Spears. “He has a strong track record in delivering consistent revenue and profit growth in a services-based organization, and will be a tremendous asset for our customers who rely on Avaya as their trusted partner to deliver work-from-anywhere workstream collaboration and communications solutions.”
Alfano’s extensive experience includes over thirty years of service delivery and management experience for leading technology companies. Most recently, he served as Executive Vice President and Chief Operating Officer at NTT, helping the organization transform its value-added reseller model to one based on high-value services. Alfano also spent over twenty years at SAP in a number of senior-level leadership positions, most recently as Global Head of Operations and Strategy for the company’s flagship ERP Cloud solution.
“Providing high-value services and delivering tremendous customer value is a key differentiator for Avaya, and I am very excited to join the company at this important time in its growth and to lead a global team that is a real competitive differentiator not just for Avaya, but for the customers that consume our services,” said Alfano. “The relationship Avaya has with its customers is unmatched, and I am committed to strengthen and add value to those relationships.”
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at www.sec.gov, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom