Avaya IX™ Workspaces Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Santa Clara, Calif. – November 5, 2019 – Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya IX™ Workspaces has been named as a 2019 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“Avaya IX Workspaces gives agents, supervisors, and the entire customer service team a superior tool to enable delivery a superior customer experience,” said Paul Lang, Head of Contact Center Marketing, Avaya. “It is an honor to be named a 2019 CUSTOMER Magazine Contact Center Technology Award winner. This recognition highlights Avaya’s continued commitment to delivering products in our contact center portfolio that ensure agents are empowered and fully contextually aware with a unified agent desktop solution.”

Avaya IX Workspaces helps to improve agent productivity and the overall customer experience by integrating multiple applications into a single agent desktop and by empowering customer support personnel to personalize the customer experience by enabling them to view and interact with customer journey details. Avaya IX Workspaces is also IT-friendly. This browser-based desktop reduces total cost of ownership and its powerful widget-driven design enables internal staff to quickly customize the desktop with additional information feeds and application add-ons. The solution can be deployed without touching the customer’s operating environment.

“Congratulations to Avaya for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. Avaya IX™ Workspaces has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

This 14th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2019 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

Additional Resources

• Check out our video on Avaya IX™ Workspaces
• Learn how Using Integrated Agent Desktops to Enhance Customer Experience and Agent Productivity
• Find out if it's Time for a New Agent Desktop in Your Contact Center?

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.