Santa Clara, Calif. – September 16, 2019 – Avaya Holdings Corp (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced its membership in the Industry Council for Emergency Response Technologies (iCERT), an organization that brings together leading companies involved in emergency communications and response technology.
“As the leader in providing innovative ways for people to collaborate and communicate from anywhere on any device, we are excited to join the Industry Council for Emergency Response Technologies,” said Mark Fletcher, chief architect worldwide public safety solutions, Avaya. “Avaya continues to deliver on the benefits that Next Generation 9-1-1 service can bring and we are proud to work with iCERT to positively affect policy and achieve widespread accessibility for emergency services.”
Avaya continues to bring new innovation to the critical emergency communications solutions market segment as part of its ongoing commitment and focus on public safety communications and collaboration. The company has demonstrated a long-term commitment to this space as evidenced through its advocacy of “The Kari’s Law Act of 2017” which requires direct dial access to 9-1-1 services from all devices. Across the country, 911 dispatchers in more than 6,100 emergency communications centers, or PSAPs are working with outdated technology that was created in the landline era and optimized for people who call 911 from a traditional landline, thus creating a significant communication gap in today’s emergency response process. Earlier this year the company announced that its Avaya IX™ Workplace unified communications solutions for the enterprise can now deliver NG911 Additional Data as well as the explicit device location to public safety agencies through an integration with 911 Secure SENTRY™ and RapidSOS.
Since its founding in 2005, iCERT remains the exclusive provider-only trade association championing commercial response technology organizations. “Each iCERT Board Member offers unique technology capabilities to advance public safety, just like Avaya,” said Kim Robert Scovill, the Industry Council’s Executive Director. “Establishing, maintaining, and growing relationships among key technology company leaders—the members of iCERT—is an important element of iCERT’s vision. We look forward to Avaya’s leadership in our mission to advocate for more new funding and introduction of the newest and best technologies in the public safety sector for first responders and the public.”
iCERT improves the public safety ecosystem through continuous new funding advocacy, ensuring that the needs and views of commercial technology providers are recognized and accommodated by all levels of government, driving continuous technology improvements, education, and helping our members reach their organic and marketplace growth objectives.
- Learn more about Avaya’s Public Safety Communications & Next-Gen Emergency Services
- Learn how Avaya and select partners deliver Next-Generation 911 (NG911)
Businesses are built on the experiences they provide, and everyday millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.
About Industry Council for Emergency Response Technologies
The Industry Council for Emergency Response Technologies (“iCERT”) is the voice of commercial enterprises in the field of critical communications and emergency response technologies. iCERT plays an important role in addressing public policy issues impacting funding, regulation, and impact of vendors in the emergency calling, communications and response ecosystem. iCERT members understand that business leaders’ expertise can assist public policymakers and agency professionals as they address complex choices regarding advanced communications technology alternatives. Find out more at www.theindustrycouncil.org.
iCERT; 1) advocates for more and new public safety funding, 2) petitions all levels of government to insure that the needs and views of commercial technology providers be recognized and accommodated, 3) helps to grow members’ organic revenue, partnerships, and total market share with exclusive and unique iCERT business-to-business internal opportunities, 4) promotes understanding and adoption of advanced technologies in all public safety sectors - NG9-1-1, Artificial Intelligence, Big Data, Location Technologies, Communications Networks, CAD, Cloud-Based Systems, LTE, LMR, Recording, Dispatch, and Cybersecurity (to name a few); and 5) helps ensure that issues that unfairly burden or impede the introduction of new public safety / response technologies to the marketplace are explained and accommodated before decisions are made by federal, state, and local regulators.