07-22-2019

Moxy Hotels Creates First-Class Guest Experiences with Avaya

Avaya IX™ Workplace unified communications creates a seamless engagement experience for customers and employees

Santa Clara, Calif. – July 22, 2019Moxy Hotels is Marriott's newest hospitality brand, providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth.

Moxy Hotels has experienced rapid expansion, and with even more hotels opening in the next two years across the globe, the brand needed a cost-effective, reliable solution that had an open API scope and expanded integration capabilities with multiple hospitality solutions so they could easily and seamlessly expand their feature set and help enhance their guest experiences now and in the future. With the help of hospitality system integrator & Avaya business partner, Tele-Automation LLC, they chose Avaya IX Workplace for their unified communications platform.

“To ensure we are giving our guests the finest experience, we knew we needed a reliable, feature-rich solution that came at a competitive price point,” said Lowell Beebe-Center, director of operations, Moxy Hotels. “To date, Avaya and Tele-Automation have been extremely responsive and easy to work with, helping us to realize our business needs through features and solutions enabled on our Avaya IX Workplace platform. The open API scope and expanded integration with a plethora of hospitality vendors has helped allow for us to have a solution that we can expand and enhance as we add to our guest experiences in the future.”

By upgrading their communications infrastructure with Avaya IX Workplace, and partnering with Tele-Automation, Moxy Hotels has been able to provide a full range of robust communication options for their staff and guests. They have been able to significantly increase the efficiency and effectiveness of hotel operations, and provide superior customer engagement through seamless communications between the front and back office, including mobile users, for greater customer interaction. Tele-Automation, through implementation of Avaya IX Workplace, is also providing Moxy Hotels with the capability for disaster recovery with off-site enablement for admin personnel and avoiding additional costs in call routing between staff.

“Working with Avaya, we are able to offer Moxy a SIP-enabled solution that integrates advanced business applications with a solid network backbone, and provides cost savings,” said Suszanne Smolyar, managing partner director, Tele-Automation LLC.

Avaya IX Workplace is highly flexible and scalable, which gives assurances regarding the alignment of technology with future growth. The solution has proven, for Moxy Hotel, to be highly reliable and effective, and the redundancy between locations has been very capable and robust. Moxy Hotels’ solution includes Avaya advanced desktop IP phones, giving knowledge workers a full range of unified communications features and a user interface that can be personalized.

Additional Resources

1https://resources.idg.com/download/white-paper/2018-digital-business

About Moxy Hotels

MOXY Hotels is Marriott’s newest brand, which had its debut in Milan, Italy in September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveler. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It is the new way of travelling.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

About Tele-Automation Inc.

TAUTO designs, installs & maintains complex technology solutions for the hospitality industry. We offer a managed integrative approach to a broad spectrum of systems & services such as; telephony, wireless presence, media & network-based applications. Our backbone integration of property management systems (PMS), point-of-sale (POS) systems, energy and security platforms, is adding to the new digital footprint that is shaping the “intelligent hotel” of tomorrow.

Our mission is to deliver a standards based, “turn-key” strategic technology solution and support, with optimal efficiency, security and cost-effectiveness.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

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Alex Alias

Corporate Communications, Avaya

alalias@avaya.com

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