Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Automate and personalize business processes with prebuilt or customized apps.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Mexico City, Mexico – Avaya ENGAGE® Latin America 2019 – May 30, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today introduced its new cloud-native, Unified Communications-as-a-Service solution running on Google Cloud Platform to help customers of all sizes, including small-to-medium businesses (SMB), more fully leverage the flexibility, efficiency and scalability of cloud.
Initially available in 24 markets globally, this new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications. Powered by Avaya IX provides a customizable, just-in-time cloud communications infrastructure that allows partners to achieve significant cost-reduction with the capability to provision services for their customers at cloud speed. Building on its strategic integration with Google Cloud, this is the deployment platform for Powered by Avaya IX, providing cost benefits through this highly resilient and scalable solution. Avaya has also adopted Kubernetes to empower Avaya solutions with microservices and containerization, taking a true cloud foundation design approach in their solution offerings. This advances multiple cloud deployment options for businesses, delivering the benefits of cloud solutions while avoiding the one-size-fits-all limitation offered by other providers.
“Powered by Avaya IX now gives SMBs an attractive cloud communications option with many of the capabilities, features and benefits previously associated with larger enterprise offerings,” said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. “This new offer is branded by our partners and accelerates the opportunities for the global network of Avaya authorized partners to expand the market with a robust, secure and reliable communications platform. Partners can leverage Avaya’s popular communication offer deployed on Google Cloud, without the need to invest in and support their own infrastructure, providing an attractive option over competing cloud offers.”
“Avaya has produced a strong set of cloud offerings for their communications products,” said Ken Dulaney, Vice President & Research Fellow, Aragon Research. “These offerings can be delivered by its global partner network in a cloud platform meeting the needs of organizations of all shapes and sizes. Avaya is delivering this platform as part of its ongoing collaboration with Google Cloud and its containerization technology meeting the pressing functionality, cost reduction and security needs of its clients.”
Olitel is an IT systems integrator based in Brazil and a key partner for Avaya in Latin America. “Avaya’s approach to cloud communications deployment options and containerization helps further extend our competitive edge in the market,” said Mario Mendez, CEO, Olitel. “By providing just-in-time infrastructure, we minimize our costs while allowing us to offer the benefits of a complete cloud Unified Communications solution to our customers. The new architecture also allows us to cost-effectively reach the smallest businesses and scale from there, making any size organizations an opportunity for us.”
Avaya currently has approximately 3.7 million cloud seats between its public and private offerings and continues to experience significant growth in new cloud customers. The company is showcasing its full portfolio of communications and collaboration solutions at the Avaya ENGAGE Latin America event on May 30, 2019 at the Banamex Convention Center in Mexico City. Avaya ENGAGE Latin America is the main event for the future of communications experience and the impact it has on digital transformation, and includes general sessions, keynotes, inspiring and informative speakers and content experts to drive and improve your digital transformation journey. It is the perfect place to connect, communicate and collaborate. To learn more about Avaya ENGAGE Latin America visit, https://news.avaya.com/en-avaya-engage-cdmx-2019/.
Additional Resources
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom