Compare Plans


LogistiCare Provides Healthcare Access to Millions Across the U.S. With Avaya Communications

NAHAM – Orlando, FL – April 24, 2019 -- LogistiCare, an organization helping state governments and managed care organizations run transportation and integrated health care programs, has chosen Avaya (NYSE: AVYA) IX contact center (CC) and unified communications (UC) solutions as its platform for delivering enhanced customer and workforce experiences, providing over 24 million people better access to care in their communities.

Avaya Intelligent Xperiences - or Avaya IX - encompasses a portfolio of solutions for Contact Center, Unified Communications and Collaboration, and represents the convergence of business communications to an intelligent platform underpinned by customer-led innovation. HIPAA-compliant options, supported by an independent third-party audit, are available for Avaya Managed Services premise-based solutions and for Avaya OneCloud IX Contact Center.

With Avaya IX, users can create experiences that make a lasting impact across social, email, phone calls, or whatever channel their customers prefer to engage with the brand when purchasing products and services or seeking support. Avaya partner ConvergeOne, a leading global IT services provider of collaboration and technology solutions, managed the implementation and the ongoing service and support.

As the nation’s largest manager of non-emergency medical transportation, LogistiCare manages more than 65 million rides annually in 43 U.S. states and the District of Columbia. From having the industry's most robust call center technology, automating processes for its drivers, to knowing the precise locations of members, LogistiCare is taking innovation to a whole new level. The company focuses on three key areas to provide superior customer experience:

  • Innovative Technology: Using the latest fleet monitoring technology to gauge traffic flow and track members’ rides before, during, and after pick up to help them get to their destinations as quickly and safely as possible.
  • Stringent Oversight: Members can be assured that drivers and vehicles have undergone a strict credentialing process, including vehicle inspections, driver and attendant background checks and screening, and surprise field monitoring checks to assure riders experience safe and reliable transportation at all times.
  • “We Care” Service: Providing quality service has been a hallmark of their business since its inception. The company has serviced millions of specialized trips for members with an emphasis on quality service and delivering it with every call, every interaction, and every ride.

“Our Avaya IX converged UC and CC solutions help us provide positive experiences for customers that keep them coming back, and instill confidence with our government and organization partners. We love working with Avaya and have partnered with them for over fifteen years,” said Nate Bielamowicz, LogistiCare Enterprise Voice Architect. “We selected Avaya as our provider-of-choice because they are the clear leader in contact center, and as we have grown together, our Avaya solutions now encompass a full spectrum of communication and collaboration technology that truly create experiences that matter for us and our customers.”

The company is showcasing its healthcare solutions, and more, at the Avaya booth #118 at NAHAM 45th Annual Conference, April 23-26, in Orlando, FL. #NAHAM19, #ExperiencesThatMatter

About LogistiCare

LogistiCare, a wholly owned subsidiary of the Providence Service Corp. (Nasdaq:PRSC), is the nation’s largest provider of non-emergency medical transportation programs for state governments and managed care organizations. A long-time advocate for access to care, the company also supports integrated healthcare programs that better care coordination efforts, improve outcomes, and ultimately reduce costs.

About ConvergeOne

Founded in 1993, ConvergeOne is a leading global IT services provider of collaboration and technology solutions for large and medium enterprises with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 11,000 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and cybersecurity solutions to achieve business outcomes. Our investments in cloud infrastructure and managed services provide transformational opportunities for customers to achieve financial and operational benefits with leading technologies. We deliver solutions with a full lifecycle approach including strategy, design and implementation with professional, managed and support services. ConvergeOne holds more than 6,300 technical certifications across hundreds of engineers throughout North America including three Customer Success Centers. More information is available at


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Loading page...
Error: There was a problem processing your request.