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With Avaya Communications Solutions, City of Fayetteville is Going “All the Way!”

Santa Clara, Calif. – April 15, 2019 - Avaya Holdings Corp. (NYSE: AVYA) today announced that the city of Fayetteville, North Carolina, famous as the home of Fort Bragg and the 82nd Airborne Division of the U.S. Army, is bolstering its communications infrastructure with Avaya IX Workplace solutions to improve customer experience and workforce efficiency.

Avaya IX Workplace is part of the Avaya Intelligent Xperiences - or Avaya IX - portfolio of solutions for Contact Center, Unified Communications and Collaboration, and represents the evolution of business communications to an intelligent platform underpinned by customer-led innovation. Avaya IX Workplace takes collaboration and productivity to new levels, with calling, messaging, meetings, mobility and team collaboration capabilities that provide users with superior experiences and drive increased efficiency for organizations of all kinds.

“The Avaya solution is critical to serving over 210,000 citizens with a centralized communication infrastructure connecting over forty municipal offices and locations, including our fire department, police stations, transit offices and many departments,” said Eddie Taylor, City of Fayetteville Telecommunications Analyst. “Avaya is instrumental in creating a seamless and efficient communications platform, enabling members of our community to quickly get the information and services they need when they need them. We rely on Avaya’s proven products, and to us the support they provide is best-in-class.”

The comprehensive teleconferencing and meeting features of Avaya IX Workplace also provided secure and reliable communications during the most recent hurricane to hit the region, keeping city officials connected and engaged with various groups and stakeholders to manage the situation.

“Effective digital transformation must include collaboration and workforce engagement solutions, and Fayetteville has successfully implemented a communications platform that has increased its organizational effectiveness while improving the lives of its citizens,” said Chris McGugan, Avaya Senior Vice President, Solutions & Technology. “And as a proud native of the region near Fayetteville, I am particularly pleased that Avaya solutions are helping local residents in times of need, like during natural disasters.”

Avaya IX Workplace is highly flexible and scalable, which gives assurances regarding the alignment of technology with future growth. The solution has proven to be highly reliable and effective, and the redundancy between locations has proven to be very capable and robust. City of Fayetteville’s solution includes Avaya’s advanced videoconferencing and calling features for open, highly-reliable and extensible unified communications for enterprises large or small.

The 82nd Airborne Division at Fort Bragg in the city of Fayetteville is an airborne infantry division designed to respond to crisis contingencies anywhere in the world within 18 hours. Their motto is: All the Way!

About the City of Fayetteville

NC Fayetteville is a city in Cumberland County, North Carolina, United States. It is the county seat of Cumberland County, and is known as the home of Fort Bragg, a major U.S. Army installation. Fayetteville has received the All-America City Award from the National Civic League three times. Fayetteville is in the Sandhills in the western part of the Coastal Plain region, on the Cape Fear River.


Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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Source: Avaya Newsroom

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