Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Automate and personalize business processes with prebuilt or customized apps.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Santa Clara, Calif. – February 6, 2019 - Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, will be demonstrating its comprehensive portfolio of solutions for the healthcare industry at the upcoming HIMSS Global Conference & Exhibition held at the Orange County Convention and Exhibition Center in Orlando, FL from February 11-15. Avaya will be a Diamond exhibitor at booth #6541 in conjunction with ConvergeOne. The HIMSS 2019 event brings together over 45,000 health information and technology professionals, clinicians, executives and market suppliers from around the world.
Avaya Solutions for Connecting Healthcare include:
“Avaya healthcare solutions provide the reliability, security, flexibility and scale we require to better meet the needs of our clients through innovative communications tools, and Avaya is now working with us to transition to the cloud,” said Bob Doran, Vice President of Telecommunications, Automated Health Systems. “We currently span fifteen states across the U.S. and growing, and we have depended on Avaya’s 99.999% uptime reliability since 1994. They are a trusted partner that provides the highest levels of support and service, combined with communications and collaboration solutions we can rely on, and that our clients rely on, each and every day.”
For healthcare providers, the care team’s ability to communicate with patients along their health journey is vital to the mission of supporting their care plan and reducing readmissions. By connecting people, resources, data, and solutions, providers can optimize operations and reduce risk, while increasing operational efficiency and profitability. A flexible communications solution is critically important to the successful digital transformation of health care systems. The top 10 healthcare services companies in the world, and the top 10 U.S. hospitals all depend on Avaya communications solutions to enhance patient experience, improve care team effectiveness and collaboration, and drive increased efficiency.
Avaya and its ecosystem of partners have deep expertise and teams focused specifically on addressing the unique requirements of delivering communication solutions to the healthcare industry. Avaya works with these partners to combine technical, customer engagement and services resources to provide a comprehensive portfolio of solutions for healthcare providers addressing patient access and services, virtual care, telemedicine and care team collaboration to improve productivity, streamline workflow, improve the quality of care and increase ROI.
“We have 55 remote locations, three different hospitals, and 450 different healthcare providers as part of our network, and our Avaya communication solutions enable us to provide an optimal combination of human touch supported by smart automation for improved patient experience,” said Tim Rosner, Chief Technology Officer, Southcoast Health. “We’re implementing new technologies in healthcare and place a lot of value in our long-term partnership with Avaya that enables us to move forward successfully in this effort.”
According to research firm IDC, today there are more opportunities and challenges than ever to effectively communicate with patients, starting with the number of channel choices—phone, web, text, or chat—used to connect with them. A one-size-fits-all strategy will not work. Enterprise patient access and services and digital care coordination solutions must be flexible based on patients’ communication needs and where they are in their patient journey. These solutions must also address evolving technology, business, and regulatory requirements facing healthcare organizations.1
“Our focus is completely, 100 percent on our patients, including our entire workflow, systems and communications platform,” said Jim Hennigan, IT Manager, Inova Health Systems. “We are looking at new and innovative ways to enhance the patient experience and to make healthcare more accessible to diverse groups like millennials. Avaya omnichannel solutions enable us to use all channels of communication, from web chat, video, voice, and telemedicine to provide more effective care in a proactive, efficient way.”
For more information about Avaya Healthcare solutions, visit:
1 “Driving Operational Efficiencies Through Improved Patient Access and Services” – IDC, June 2018
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners