Santa Clara, Calif., Sept. 14, 2018 – Avaya Holdings Corp. (NYSE:AVYA) is notifying customers in the areas potentially impacted by Hurricane Florence that the company is making temporary licenses for Avaya communications solutions available to help maintain open lines of communication with all customers to their stakeholders.
Complementary software licenses will be available, for 60 days once the customer request is approved by Avaya, to help customers impacted by the storm are available for the following solutions:
- Avaya Aura® Platform, Core and Power Licenses, Release 6.3.100 or greater (Communication Manager Messaging 6.3.111 or greater, Avaya Aura Messaging 6.3.3 SP7 or greater)
- Avaya Aura® Call Center Elite Release 6.3.100 or greater
- Avaya Aura® Application Enablement Services
- Avaya IP OfficeTM
Temporary License Request Process:
For all requests, including urgent requests, please call the Helpdesk at the numbers below and have the ticket flagged as “Business Critical” (1 business day resolution) and indicate your request is for temporary licenses due to Hurricane Florence. Once the customer’s request is approved by Avaya, the customer may access temporary licenses for up to 60 days.
Note that the PLDS, RFA and KRS Helpdesk personnel will require sufficient time to evaluate and approve the request. If the originator of the ticket does not receive feedback according to their needs, they should request an escalation from the Avaya Helpdesk.
For the USA, please call 1-866-AVAYA IT (+1-866-282-9248) or 1-720-444-0130
Canada and CALA users should call +1 720-444-0130
Please note: This is a TEMPORARY PROCESS to provide assistance to Avaya’s customers during the Hurricane Florence emergency.
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires
communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Source: Avaya Newsroom
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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, the delivery of a cloud platform, the availability of features such as agent quality software applications and Intelligent Wire services, and the Company’s move to Big Data, Machine Learning and AI. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.