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Santa Clara, Calif. – May 30, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced a series of strategic moves within the company that highlight its focus on innovation and accelerate its momentum in driving customer success. Avaya has created a new Innovation Unit led by SVP and Chief Innovation Officer Laurent Philonenko, and tapped industry veteran Dino DiPalma to advance its global partnership strategy. Chris McGugan will take on Philonenko’s former role, heading the Solutions and Technology organization.
“Avaya has made tremendous progress in transforming the company, solidifying the foundation on which we will build for growth,” said Jim Chirico, president and CEO, Avaya. “We strive to create the best operating model, execute with speed, precision and accountability and deliver industry leading capabilities that will dramatically improve the customer journey. We are confident that these moves bring together the right combination of people and skills to drive success for Avaya, our customers, partners and shareholders.”
The Avaya Innovation Unit is chartered with ideating and developing new solutions that are disruptive in the market, such as the recently announced Avaya Mobile Experience. The unit will focus on mobility, security and artificial intelligence in particular, drawing from three primary sources: customer-driven innovation; internal incubation and development, and a future planned start-up ecosystem. The Unit will also establish a Showcase Center, allowing customers and partners to access projects and help shape their design.
Further accelerating innovation and growth is Dino DiPalma who joins Avaya today as president and general manager, Strategic Partners and Global Accounts. DiPalma is a top industry veteran and most recently served as Chief Revenue Officer at Broadsoft. He and his team will work closely with leading system integrators, strategic partners and technology solution providers worldwide, heading the go-to-market strategy to bring together quality resources and assets to drive mutual success and growth. “Building strong and plentiful partnerships, and making Avaya part of the DNA of other industry leading technology solution providers, puts us at the forefront of the digital transformation that companies worldwide are undertaking to drive better customer experience and more efficient operations,” said Di Palma. “Avaya continues to expand its capabilities in emerging technologies, cloud-based solutions and investing in innovation. Integrating our efforts, including joint development and go-to-market strategies with key partners, will enable us to better meet customer needs across a wide range of vertical markets, and to scale globally.”
Chris McGugan recently returned to Avaya will become SVP of Solutions and Technologies. His deep domain knowledge of communication technologies coupled with his passion about delivering solutions that enhance business outcomes will benefit our portfolio and go to market.
About Avaya Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
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Alex Alias
Avaya Corporate Communications
alalias@avaya.com
Phone: 669-242-8034
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.