Santa Clara, Calif. – May 30, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced a series of strategic moves within the company that highlight its focus on innovation and accelerate its momentum in driving customer success. Avaya has created a new Innovation Unit led by SVP and Chief Innovation Officer Laurent Philonenko, and tapped industry veteran Dino DiPalma to advance its global partnership strategy. Chris McGugan will take on Philonenko’s former role, heading the Solutions and Technology organization.
“Avaya has made tremendous progress in transforming the company, solidifying the foundation on which we will build for growth,” said Jim Chirico, president and CEO, Avaya. “We strive to create the best operating model, execute with speed, precision and accountability and deliver industry leading capabilities that will dramatically improve the customer journey. We are confident that these moves bring together the right combination of people and skills to drive success for Avaya, our customers, partners and shareholders.”
The Avaya Innovation Unit is chartered with ideating and developing new solutions that are disruptive in the market, such as the recently announced Avaya Mobile Experience. The unit will focus on mobility, security and artificial intelligence in particular, drawing from three primary sources: customer-driven innovation; internal incubation and development, and a future planned start-up ecosystem. The Unit will also establish a Showcase Center, allowing customers and partners to access projects and help shape their design.
Further accelerating innovation and growth is Dino DiPalma who joins Avaya today as president and general manager, Strategic Partners and Global Accounts. DiPalma is a top industry veteran and most recently served as Chief Revenue Officer at Broadsoft. He and his team will work closely with leading system integrators, strategic partners and technology solution providers worldwide, heading the go-to-market strategy to bring together quality resources and assets to drive mutual success and growth. “Building strong and plentiful partnerships, and making Avaya part of the DNA of other industry leading technology solution providers, puts us at the forefront of the digital transformation that companies worldwide are undertaking to drive better customer experience and more efficient operations,” said Di Palma. “Avaya continues to expand its capabilities in emerging technologies, cloud-based solutions and investing in innovation. Integrating our efforts, including joint development and go-to-market strategies with key partners, will enable us to better meet customer needs across a wide range of vertical markets, and to scale globally.”
Chris McGugan recently returned to Avaya will become SVP of Solutions and Technologies. His deep domain knowledge of communication technologies coupled with his passion about delivering solutions that enhance business outcomes will benefit our portfolio and go to market.
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
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Source: Avaya Newsroom