- Versay joins the Avaya A.I.Connect initiative, bringing Artificial Intelligence (AI) capabilities to Avaya-based contact center solutions.
- Innovative predictive analytics tools and customer experience journey mapping services can be ordered directly from Avaya and its channel partners.
- Enables easier access to Avaya-compatible technology that extends the value of a company’s contact center.
Chicago, IL – March 27, 2018 – Today Versay Solutions, LLC., a leader in conversational voice user experience design and application solution consulting, announced that it has been selected by Avaya to join the company’s A.I.Connect initiative, and that its Contextual User Experience (CUE) Analytics solution and customer experience (CX) consulting services will be sold through the Avaya DevConnect Select Product Program. Avaya is a global leader in digital business communications software, services, and devices for businesses of all sizes. Avaya delivers open, intelligent and customizable solutions for contact centers and unified communications that create seamless communication experiences for our customers, and their customers.
The Avaya A.I.Connect initiative brings an ecosystem of leading AI-enabled solution providers together with key Avaya contact center solutions to give customers greater insight and predictive capabilities in their customer experiences. The DevConnect Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.
The Versay CUE Analytics application offered through the program has been compliance-tested for compatibility with Avaya Aura® Experience Portal. CUE Analytics is a real-time predictive analytics tool that provides actionable insight to voice self-service applications running on Avaya Aura Experience Portal. CUE enables customers to quickly traverse large data sets, better understand how end customers are using their applications, and offer AI-driven, context-aware, personalized service across channels. By integrating with an Avaya platform, CUE Analytics makes it easy for companies to natively extend their current reporting and analytics capabilities for both existing and new applications.
In addition to the CUE Analytics application, SPP customers may also order from a broad range of Versay Customer Experience Consulting Services. The Versay CX Consulting Services offered through the program include journey mapping, service design, usability testing, and conversational user-experience design. These services are ideal for companies who need help developing or updating their customer experience strategy in the face of a growing number of service channels, or seek subject-matter expertise for a given CX initiative.
As part of the Avaya orderable solution set, Versay Solutions CUE Analytics and CX Consulting Services can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates Versay Solutions CUE Analytics and CX Consulting Services.
Versay Solutions and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party solutions that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Select Product Program is available for CUE Analytics and Versay CX Consulting Services in the U.S. and Canada. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
“As a long-standing DevConnect Technology Partner, we are excited our solutions are now available through the Avaya DevConnect Select Product Program (SPP). SPP is a perfect platform for us to extend the innovative features and business value of our products and services to Avaya partners and end customers. CUE Analytics is a valuable tool for Avaya Aura Experience Portal customers that want actionable visibility into their customer experience and seek the differentiating benefits of context-aware, personalized customer care.”
-- Joseph Carey, President and CEO of Versay Solutions, LLC., An Avaya DevConnect Company and Select Product Program Provider
“The inclusion of Versay Solutions as part of our A.I.Connect initiative will further help Avaya contact center customers deliver exceptional customer experiences. By including products and services from Technology Partners like Versay in the Select Product Program, Avaya customers can more easily obtain complete end-to-end solutions. With Avaya and Versay, our customers can better understand their contact center results and enhance the interactions they deliver to their own customers."
-- Eric Rossman, vice president, Partnerships & Alliances, Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
About Versay Solutions:
Versay is a leader in conversational voice user experience design and application solution consulting. Since our founding in 2002, our mission has been to make it easier for people to communicate with businesses. Our predictive analytics tool, CUE Analytics, enables our clients and partners to create context-aware, personalized self-service application solutions, helping them better measure and improve customer engagement, increase customer satisfaction, and save money.