Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Automate and personalize business processes with prebuilt or customized apps.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Santa Clara, Calif. – December 12, 2017 – Avaya is preparing its industry-leading Avaya Customer Engagement technology to help set a new record at the 62nd annual NORAD Tracks Santa, scheduled to start on December 24 and end on Christmas Day, December 25. During the 23-hour period in 2016, more than 1,400 hotline volunteers answered a record 154,192 calls (1.8 calls per second) to the NORAD Tracks Santa 1-877 HI-NORAD hotline.
The mission critical Avaya Customer Engagement technology, which supports the North American Aerospace Defense Command (NORAD) Operations Center at Peterson Air Force Base in Colorado Springs, Colo., helps volunteers carefully monitor Santa’s travels and ensure his safety using radar, satellites, planes, and Santa Cams strategically positioned worldwide. Volunteers share that information with callers as Santa soars through the night sky,
The same Avaya Government Solutions technology used by NORAD Tracks Santa is also deployed by other government agencies. As a result, it has been extensively tested by the Department of Defense Joint Interoperability Test Command (JITC) and is certified to be Santa-ready. Avaya’s industry-leading contact center solutions handle millions of customer calls, web chats, and texts around the world each day, serving the largest banks, health systems and airlines.
In 2016, the NORAD Tracks Santa program volunteers, including Avaya staff, answered calls from dozens of countries, led by the U.S., U.K., Canada, Japan, and Ireland. Last year, the NORAD Tracks Santa website, available in eight languages, received 10.7 million unique visitors from 233 countries and territories around the world. Page views on the NORAD Tracks Santa Web site exceeded 56 million.
The NORAD Tracks Santa Web site features family-friendly games, videos and information about Santa. Details about Santa’s travels will also be available on December 24 through social media, including www.youtube.com/noradtrackssanta, https://twitter.com/NoradSanta and https://www.instagram.com/noradtrackssanta_official/ .
Quotes “We are hoping for another record setting year for NORAD Tracks Santa and a delightful experience for each and every caller and volunteer. As we know, each call matters – whether it’s an eager child impatiently waiting for that perfect gift from Santa; a Navy officer on an aircraft carrier sending birthday greetings to his grandfather; a weary traveler checking the web for a flight status; or a customer calling a bank’s call center agent to see if a check cleared. All interactions count. We are proud to serve so many, including the NORAD Tracks Santa.” -- Jerry Dotson, VP, Avaya Government Solutions
Resources 1-877-HI-NORAD (1-877-446-6723) --staffed beginning 4 a.m. MST/6 a.m. EST on 12/24/2016
About Avaya Government Solutions Avaya Government Solutions offers communication and collaboration solutions to support citizens, government employees and warfighters. With our technology and professional services team, agencies can bring the right people together with the right information at the right time. For more information, visit www.avayagov.com.
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
# # #
Alex Alias
Avaya Corporate Communications
alalias@avaya.com
Phone: 669-242-8034
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.