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Avaya’s Flagship Midmarket Platform Hits a New Milestone

Avaya IP Office reaches 600,000 systems issued to businesses and organizations around the world while the IP Office Cloud sees double-digit growth

Santa Clara, Calif. – September 27, 2017 – Avaya today announced that the Avaya IP Office Platform has reached a new milestone with 600,000 systems issued to businesses and organizations globally since the original launch. The milestone comes amidst growing demand for IP Office Cloud from markets around the world, and increasing hybrid sales as companies find greater flexibility to match their communications technologies with their business strategies.

Avaya IP Office is one of the most widely deployed midmarket business communications solutions in the world. Today, IP Office is available globally through hundreds of Avaya channel partners spanning 164 countries.  Its long-term popularity as a premises-based solution is carrying over to Avaya IP Office Cloud, as indicated by the double-digit growth in licenses for cloud-based deployments quarter over quarter.

Customers opt for Avaya IP Office Cloud for pure or hybrid cloud implementations for a number of reasons:

  • Investment protection: retaining legacy, premises-based solutions to enable older endpoints and reduce the need to retrain employees while adopting newer capabilities from the cloud
  • Expanding locations: easily adding a new location or bringing several locations into a single, communications network with a single dial plan makes it easier to standardize capabilities, connect and transfer across locations
  • Flexible capacity needs: scalable and seamless integration of temporary employees into the contact center to assist with peak seasonal demand, holidays or other short-term needs with no capital outlay
  • Business continuity: hybrid cloud deployments offer a survivable gateway for an extra layer of protection and enable faster recovery when unforeseen circumstances arise that affect a specific location or network
  • New customer requirements: cloud deployments enable new customers to add a capability such as contact center or mobility, or find a work around for building limitations or restrictions that make wiring unfeasible.

Avaya IP Office 10.x is capable of supporting five to more than 2500 users with unified communications – a far cry from its 1.0 launch capacity for up to 360 voice-only. Today’s IP Office customers are accessing contact center, video collaboration and mobility as well as full stack unified communications in both the cloud and premises-based deployments.


“The track record of Avaya IP Office speaks for itself as we reach this historic milestone. Midmarket businesses can rely on this highly flexible communications platform, secure in the knowledge that it will continue to evolve in lock step with the needs of their business. For midsize businesses where resources and budget expenditures need to be closely managed, Avaya IP Office is a sound decision that can help owners, executives and managers sleep at night.”  
Mark Monday, Vice President and GM, Engagement Platforms, Avaya


Read Avaya IP Office Case Studies
Golden Crest Assisted Living
W. Bruford
Old Mill Inn
Koch Media GmBH
Cogent Holdings LTD


About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires outstanding communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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