Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Find a cloud that’s flexible, secure, and dedicated to your organization.
Explore our complete portfolio of devices for individuals and conference rooms.
See what’s next for your full-featured call center.
Explore your options for communications innovation.
Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Look at what's new in our world—and how it benefits yours.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Listen in on conversations with tech innovators who are transforming the experience economy.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Santa Clara, Calif. - August 29, 2017 – Maryland-based healthcare provider, Golden Crest Assisted Living has deployed Avaya IP Office Cloud for its network of assisted living facilities, providing greater reliability, efficiency and functionality to its existing communication systems. The hybrid IP Office architecture allows Golden Crest to maintain its investment in premises-based equipment while seamlessly adding advanced communications capabilities via the cloud. The new solution helps increase safety for the residents and provides new efficiencies for the staff, while delivering savings to the company’s bottom line.
Golden Crest Assisted Living provides personalized care in five small, home-like facilities. The family owned and operated licensed facility needed a reliable communications system that could ensure round-the-clock service to keep its residents safe, quickly connect staff distributed throughout the five homes and be extremely easy to manage and maintain. In addition, the rural location posed a costly challenge for getting reliable voice and data connectivity.
Using an Avaya IP Office hybrid architecture meant Golden Crest Assisted Living could simply add the capabilities of a newer version via the IP Office Cloud while dedicating their existing, premises-based Avaya IP Office system for emergency failover and connectivity to existing phones. This hybrid cloud approach saves the facility well over $700 per month and provides the features to quickly connect staff wherever they’re located.
Avaya channel partner, Data Voice eXchange, Inc. deployed the first-of-its-kind hybrid cloud service, and provided the high quality, reliable and up-to-date communications Golden Crest Assisted Living needed.
Golden Crest CEO Bob Meekins said:
“The Avaya phones are reliable and the quality is crystal clear. That’s imperative from a safety standpoint. When we need to make an emergency call or contact a resident’s family, we need to know the solution will work. Avaya gives us that.”
“Right off the bat, I saved $700.00 per month because the Avaya hybrid solution eliminated my need for a second T1 line. On top of that, we were able to repurpose the IP Office and build on it. Avaya has saved us a bundle.”
“I don't have an office, my truck is my office. I am always traveling among the five homes. And my wife has a home office and is on the road at all of the facilities every day. The IP Office mobile twinning is great, when someone calls one of us, the call rings directly to our cell phones.”
Read more about the Avaya IP Office Cloud hybrid solution at Golden Crest Assisted Living in the case study here.
About Golden Crest Assisted Living
Golden Crest is a family owned and operated licensed assisted living facility. We have been in operation in Carroll County for more than 25 years. The Meekins family is intimately connected with many of the Golden Crest family. Our Carroll County roots have presented opportunities for interaction with the residents and their families in everyday life in a wide range of social settings. We live, work and worship in this community and pride ourselves in the quality, assisted living we offer to our neighbors. Golden Crest has a vested interest in serving our community with excellence.
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
Corporate Communications, North America
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.