Santa Clara, Calif. — July 20, 2017 — Reliability is the Number One requirement for systems or devices used to keep people safe or rescue them from dangerous situations. For Marine Rescue Technologies (MRT), which provides marine safety equipment approved by the U.S. Coast Guard and other international organizations, reliability was also the Number One requirement driving the company to Zang Office for their cloud-based telephony system.
MRT works closely with each of its marine and energy sector customers to develop customized solutions that exceed local safety requirements, such as man overboard alerts, alarms, locators and retrieval systems. This close collaboration as well as customer satisfaction was at risk, however, when MRT’s previous cloud-based communications system routinely made the wrong connections and lacked the ability to transfer customers to the right one. Despite hours spent with the legacy system’s customer support, MRT still had a solution that didn’t meet its needs.
Much like MRT’s customers, the company needed a dependable system supported by a knowledgeable and efficient vendor, which led its founder to Zang, an Avaya company that offers cloud-based communications technology. Now, Zang Office provides MRT with all their telephony needs including a virtual receptionist to answer and direct calls to the right team member and the ability to make and receive work calls from anywhere on their mobile phones using their work phone number. The Zang Office Mobile App differentiates between work-related calls and personal ones.
Matt Hamilton, sales and business development manager, MRT, said:
“The big thing we wanted was service. We wanted to be able to rely on technicians to help us with issues so that we could spend time on our marine business, not on trying to get our telephones sorted.”
“We view Avaya and Zang as a valuable part of our business, because they’ve delivered what we needed. We can get more done because the calls are going to the right places and because I don’t spend four or five hours a month on the phone trying to get things sorted.”
Read more about how Zang Office supports Marine Rescue Technologies in the case study here.
About Marine Rescue Technologies
Founded in 2003, Marine Rescue Technologies take pride in providing the highest quality marine safety and rescue systems available to reduce the risk of a serious man overboard event in the marine and energy sectors. MRT distributes marine safety equipment approved by United States Coast Guard, the EU Marine Equipment Directive and SOLAS/IMO. Marine Rescue Technologies is an ISO 9001 Certified company for distribution including design and development. To learn more, visit www.marinerescuetechnologies.com.
About Zang, Inc.
As the industry’s first all-in-one cloud communications platform and applications-as-a-service, Zang makes it easy to add communications as a natural part of any app or browser experience. Zang helps developers to easily and quickly build in high quality communications instantly into their apps, allowing companies to dramatically enhance their communications experience internally and externally. With Zang, you can take advantage of the best of the web through the apps services and APIs available today at www.zang.io
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
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