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Avaya Jumps into New Market with Open Standards SIP-based Phones Portfolio

Validates a portfolio of industry-leading desktop and conference phones with the BroadSoft Business cloud unified communications suite for use by business and service providers

Santa Clara, Calif. – May 31, 2017 - Avaya today announced that it is now offering the globally recognized quality and style of its desktop and conference phones to service providers. In collaboration with BroadSoft (NASDAQ:BSFT), Avaya is making a full portfolio of open standards, SIP-based devices available to service providers that have completed interoperability with the BroadSoft Business BroadWorks platform.

Continuing with their fast-paced evolution, Frost & Sullivan expects SIP phone shipment to more than double five years from now, reaching new customers and delivering more functionality to businesses.
Validating Avaya’s open standards, SIP-based desktop and conference phones with the BroadSoft Business suite is a first, significant step in expanding to this new market. BroadSoft is the market share leader with 41% for cloud-based unified communications, with its open platform deployed by 25 of the world’s top 30 service providers.[1]

The Avaya open standards-SIP based desktop and conference phones portfolio provide simple, powerful and affordable endpoints for a broad range of third-party, cloud call control platforms. The Avaya portfolio today includes three models: a conference phone, a desktop handset and the sleek, new Avaya Vantage phone that was just announced last Fall.  Additional phones will be added over the next year to support use case or job functions. The phones can also be customized with co-branding or white labeling with the service provider’s name and logo.



“Avaya’s phone portfolio is known for high quality audio and security throughout the world. As growth in UCaaS offers via third party service providers continues to climb, this is a natural move for us and a great opportunity for them to increase value to their customers by offering a premium portfolio at affordable prices. Working with BroadSoft has been an excellent experience and we look forward to leveraging our mutual market leadership as we expand into this arena.”
Mark Monday, vice president and GM, Engagement Platforms, Avaya

“Broadsoft is delighted to be working with Avaya to provide open phone alternatives to service providers in the U.C. market. As the market leader, it is important for our customers to have a choice of high-quality phone options.”
Taher Behbehani, chief digital and marketing officer, Broadsoft

"The open SIP phone market continues to considerably grow year-over-year triggered by deployments in hosted/cloud-based communications and the need of businesses to secure endpoint investments. The jump of Avaya into this growing market, with the launch of a powerful, yet simple open SIP device offering is definitely a right move from a company which continues to be one of the top leading vendors in terms of IP desktop phone shipment and revenue."
Mohamed Alaa Saayed,  ICT Principal Analyst - Connected Work | Digital Transformation
Frost & Sullivan

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


[1] by revenue

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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