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Leading Tunisian Oil Exploration and Development Company Digs Avaya ‘Full Stack’ Communications and Networking

Serept modernizes communications infrastructure as it looks to secure future success

Santa Clara Calif. – May 16, 2017 - Serept, one of the oldest and largest oil exploration and development companies in Tunisia, has implemented a ‘full stack’ Avaya communications and networking infrastructure in a complete overhaul to support its future success. Using Avaya Engagement Solutions and Networking, Serept created an advanced, fully integrated unified communications infrastructure that brings together all locations while improving customer service and team collaboration.

Since its beginnings in 1931, Serept has developed more than 244 oil wells. Over the years, several separate communications systems were managed by multiple vendors at multiple locations at high cost, with minimal features and capabilities for collaboration.

As the company looked to continue to grow and streamline operations for long-term success, it recognized the need for a standardized unified communications environment. Serept had one major requirement: this significant upgrade could not cause any disruption to ongoing operations.

As the new network foundation, Avaya Fabric Connect reaches across all locations to the network edge, provides higher levels of security and resiliency, and streamlines administration and management of the network. Avaya Networking delivers wireless connectivity, gracefully managing high-capacity demands while reducing equipment requirements and costs. To control who enters the network, Avaya Identity Engine enables differentiated access based on user roles and helps Serept comply with regulatory requirements, offering true network protection and mitigating the risk of data loss and exposure to vulnerabilities.

Once the network foundation was complete, the migration from analog to IP communications began with the installation of four analog gateways that helped avoid disruption. An Avaya IP Office Platform provided the ideal solution for Serept, delivering intelligent Unified Communications, scalable growth and seamless management. IP Office enabled the company to centralize its communications operations and easily connect branch and remote locations and quickly add users from the central HQ.

“Avaya’s technology is very robust and reliable. This is Avaya’s first implementation in the gas and oil industry in Tunisia, and it has been just as successful as the many technology solutions that they have deployed worldwide.”
Amir Ballaaj, Telecom Engineer, Serept

To learn more about Serept’s integrated, unified communications and networking infrastructure, read the case study here. 

About Serept
Serept is an abbreviation for “Society for Research and Exploitation of Petroleum in Tunisia.” Serept was established in 1931 and today has over 500 employees. It is a multi-site operation whose notable activities include operation of the oil field ‘Ashtart’, located in the Gulf of Gabès, off the coast of Tunisia.

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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