- Enterprise management application is compatible with key Avaya team and customer engagement solutions.
- Provides powerful business continuity capabilities and greater endpoint transparency in organizations using an Avaya Aura® platform.
- Increases call-handling capacity by load-balancing phones across multiple sites on demand.
Frisco, Texas – May 15, 2017 — iNEMSOFT, a leading provider of mission-critical, software-based communications solutions, today announced that its CLASSONE® Endpoint Manager is compliant with key team and customer engagement solutions from Avaya, a global provider of business communications software, systems and services. This patented technology facilitates and simplifies your migration to the latest Avaya Aura® Platform release, helping reduce risk and expedite efforts.
The CLASSONE Endpoint Manager helps businesses administer IP and SIP phones, soft phones and gateways across multiple communication servers around the globe. The solution scales from managing a single endpoint device to hundreds of thousands of distributed devices. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0, Avaya Aura Application Enablement Services 7.0 and Avaya Aura Session Manager 7.0. iNEMSOFT has been awarded U.S. Patent No. 9,591,049 for CLASSONE Endpoint Manager.
One of the world’s largest financial services companies describes Endpoint Manager as a “mission-critical layer” in its call center infrastructure. Supporting more than 60,000 users in the organization’s global contact centers, Endpoint Manager simplifies management of Avaya IP phones and promotes uninterrupted service delivery to customers. A phone outage from a station reset, network issue, system failure or even routine maintenance could seriously impact both service delivery and regulatory compliance. Endpoint Manager has helped the company improve business continuity and operational performance, while automating previously time-consuming manual tasks.
iNEMSOFT is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its CLASSONE Endpoint Manager solution is available through the DevConnect Select Product Program.
As a Technology Partner, iNEMSOFT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“As a long-standing Technology Partner in the Avaya DevConnect Program, we are committed to seamless interoperability with the Avaya Aura Platform. This reinforces our desire to help Avaya customers leverage their investment in Avaya solutions by providing a simple, cost effective method to manage the entirety of their communications endpoints from a single application.”
-- Allen Nemer, president and CEO, iNEMSOFT
“Avaya is committed to helping customers make the most of their investments. Offering products such as iNEMSOFT's CLASSONE Endpoint Manager in the DevConnect Select Product Program helps Avaya customers easily obtain complete solutions."
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
iNEMSOFT specializes in mission-critical software-based solutions with offices located in Frisco, Texas U.S.A. Backed by a team of expert designers, engineers and project managers for optimal service and support, they develop and implement customer-driven converged voice and data, unified communications and radio interoperability solutions. Its solutions are highly mobile and scalable, supporting one of the largest deployments of converged voice and radio systems in the world. iNEMSOFT spans across a broad range of industries, including financial services, transportation, public safety, government and more. For more information, visit http://www.inemsoft.com.
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