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SCOTTSDALE, AZ – February 1, 2017 – dvsAnalytics, Inc., a leading provider of call recording and quality management solutions, today announced that its Encore® version 6.0.5 is compliant with key customer and team engagement solutions from Avaya, a global provider of business communications software, systems and services.
Encore v6.0.5, which includes dashboards and gamification, helps businesses motivate agents through automated contests and performance transparency. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.
One of the companies benefiting from the interoperability of dvsAnalytics and Avaya solutions is International Cruise and Excursions, a business that specializes in high-end hospitality and tourism. Encore has helped create significant performance gains in customer service and KPIs thanks to quality management automations.
dvsAnalytics is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, dvsAnalytics is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"dvsAnalytics' latest update to their Encore solution has undergone formalized interoperability testing. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps Avaya customers confidently leverage and upgrade to our latest solutions." -- Eric Rossman, vice president, Developer Relations, Avaya
Additional Resources http://www.devconnectmarketplace.com/dvsanalytics-inc www.avaya.com/devconnect www.dvsAnalytics.com
About Avaya Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About dvsAnalytics dvsAnalytics is a leading provider of workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience. The company’s Encore® Suite includes comprehensive applications for recording, 360° quality management, workforce management, analytics, and gamification. Encore is particularly known for its automated coaching, integrations with industry-leading communication platforms, and its rapid return on investment. dvsAnalytics has successfully delivered these solutions to enterprises, across all industries, for over 30 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience.
Learn more at www.dvsAnalytics.com.
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crknittel@avaya.com
408-496-3417
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.