Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Automate and personalize business processes with prebuilt or customized apps.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Santa Clara, Calif. – January 31, 2017 - Launched less than a year ago, the Avaya Snapp Store is rapidly gaining momentum as interest grows from third party developers, customers and others. With nearly 100 Snap-ins from Zang and other third party developers ready for download or pending availability, Avaya customers have access to an increasing array of easy- to-install, pre-built applications to quickly create, customize and transform communications and workflows for the digital economy.
Built to work with the Avaya Breeze™ platform, Avaya Snap-ins are modular, reusable code or capabilities that connect, enable, or facilitate a specific application’s action or outcome in a company’s business communications environment. Developers simply “snap in” the code modules to immediately integrate new functions. Many Snap-ins can be downloaded for free by Avaya Breeze customers.
The newest Snap-ins on the Avaya Snapp Store offer rich integration with the Zang Cloud Communications Platform. Specifically, the Zang Cloud Carrier Services Snap-in and the Zang SMS Connector Snap-in, are now available as free downloads.
Avaya continues to add Snap-ins that extend the value of Avaya Breeze, currently working with more than 40 third party developers in addition to Zang and Avaya for a robust pipeline. Developers who have recently contributed to the Snapp Store include:
Companies interested in developing applications for the Avaya Snapp Store can get more information by visiting www.avaya.com/breezedeveloper.
Quotes
“At Zang, we're focused on creating cloud apps that help companies differentiate their products and services. The Zang Snap-ins for Avaya Breeze enable organizations to leverage digital technology to create real-time engagement and improve customer experiences. The power to transform your interactions with customers and imagine a better way of doings things is easier than ever with Zang and Avaya Breeze.” Mohammad Nezarati, GM, Zang, Inc.
“More and more interactions every day require a secure authentication, and voice continues to be the preferred communication channel. We are thrilled to have published our Verbio Voice Authentication solution on Avaya Snapp Store. At Verbio, we believe innovation based on open, standards-based platforms help customers incorporate new technology easily and cost-effectively, uncovering new possibilities for getting more out of their communications infrastructure.” Piergiorgio Vittori, EVP and CRO Americas, Verbio
“Avaya Breeze offers uniformity, flexibility, openness and ease of use, which encourages partners such as GS Lab to develop innovative Snap-ins. The ultimate benefit goes to the end customer who can easily create customized, innovative solutions for their business.” Yogesh Deshpande, Practice Head, Great Software Laboratory
“Avaya Breeze with the Avaya Snap-Ins is one of the easiest and fastest ways for customers to implement the capabilities needed to transform workflows, improve the customer experience and drive better, digital business. Interest from both customers and developer partners is extremely positive, and now we’re cross-pollinating with Zang Snap-Ins to provide even greater flexibility to customers using the Avaya Breeze Platform.” Yogen Patel, Vice President, Avaya
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
crknittel@avaya.com
408-496-3417
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.