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Avaya Delivers a Stellar Video Performance for Ticketmaster Spain

Santa Clara, Calif and Barcelona, Spain – January 24, 2017 - Ticketmaster - the leader in online sales and distribution of tickets for concerts, festivals and other events - has upgraded to an Avaya video solution to turn in the high-quality performance the company expects and demands. Avaya Scopia video conferencing provides Ticketmaster Spain with the feature set and ease of operation the company requires, at a third of the estimated cost of ownership of competitive offers.

No stranger to video conferencing, Ticketmaster had first-hand experience with its benefits for travel savings and meeting scheduling across offices in Madrid and Barcelona. However, the company’s patience with its previous video solution ran out due to cumbersome operations, poor image quality and frequent outages and disruptions.

Avaya channel partner, Electrotel, recommended and ultimately implemented the Avaya Scopia solution, which has received rave reviews from the company. The Scopia XT5000 room solution dual 1080p/60fps resolution for content and live video, with H.264 High Profile compression that delivers maximum bandwidth efficiency and SVC H.264 has a high resistance to network errors.

In addition to the room systems in Ticketmaster’s offices, Avaya Scopia Desktop Mobile now allows participants to join video conferences via latest generation mobile devices, enabling connection from any device and any location (BYOD). This further saves on cost and efficiencies since participants don’t need to be in one of the main offices to join the video conference, allowing more people to engage in live collaboration sessions without many of the typical scheduling issues.

The simplicity of Avaya Scopia, which is very intuitive and user-friendly, extends to management and maintenance. For example, users can control the room solution via an Apple iPad. In addition, it’s estimated to save the company two-thirds of the costs of maintenance and management over the previous solution.

"We had already taken steps to hold meetings remotely and were used to videoconferencing. We were aware that it was a great advantage in terms of cost and time saved, but we were not entirely happy. The solution we had was too cumbersome when setting up, not to mention the poor image quality and continuous interruptions. Now with Avaya Scopia, the change in our meetings has really been radical, the sharpness and image quality mean we now enjoy the experience of videoconferencing.”

Fernando Mate, Head of Microcomputing at Ticketmaster


About Ticketmaster

Ticketmaster is a Live Nation Entertainment, Inc. company. In late 2006, Ticketmaster acquired Tick Tack Ticket, a company founded in Barcelona in 1995 and a leader in computerized box office management and advance ticket sales. Since 2006, the company has managed the sale and distribution of tickets for notable concerts and festivals nationally and internationally including Bruce Springsteen, Madonna, U2, The Rolling Stones, Bon Jovi, Metallica, The Police, Sónar Festival, Benicàssim Festival and many others. In 2012 Ticketmaster and ServiCaixa, the two leaders in ticket sales nationwide, merged to offer the best and most comprehensive entertainment range in the sector. For more information:


About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit


Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.





About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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