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Mercedes Benz Superdome Scores with Network Refresh From Avaya

Sports Complex Replaces Outdated Network Equipment, Cuts Maintenance Hours 20%

Santa Clara, Calif. - Dec. 12, 2016 - Turning in a consistent, quality performance on the field enables a select few professional and college level sports teams to vie for the championship trophy. The Mercedes Benz Superdome, which has seen many of these championship games, relies on the consistent, quality performance of Avaya Networking for the reliability that keeps all aspects of major events running smoothly and teams, fans and employees connected and safe. 

SMG prides itself on its quality management services for its venues, including the Superdome in New Orleans. The Superdome complex consists of the Mercedes-Benz Superdome, home of the New Orleans Saints football team, as well as the Smoothie King Center and Champions Square. It hosts some of the largest sporting events in the United States, including the Super Bowl, College Football Championship, and the NCAA Final Four.

The Avaya Network replaced aging network technology that had been installed after Hurricane Katrina and was causing regular outages that hindered productivity. SMG selected Avaya Networking, making a smooth cutover to a more stable network just after the end of the football season and Mardi Gras festivities.

Immediately, users had the reliability and bandwidth needed to support the activities and applications the large venue required - with a significant reduction in the amount of time IT needed to devote to the management and maintenance of the network. The new network also improved the security system, which eliminated the need to regularly reboot video surveillance cameras. A dramatic, 90% decrease in reported incidents at the complex since the network was installed translates to safer employees and attendees.

The Avaya network as a foundation is giving SMG the opportunity to explore a host of options - including mobility and cloud-based applications -  for improving the venue experience for employees and attendees alike.


“Everything is running exactly as it should. Everything improved. Network service is invisible, until it doesn’t work. The fact that no one mentions it because it works like it’s supposed to speaks volumes. If people aren’t noticing anything, it’s running exactly how I want it to.”

Matt Boyd, IT manager, SMG Managed Facilities


Value Created

  • 20% decrease in time spent maintaining the network
  • 30% faster time implementing changes
  • 90% decrease in reported network incidents from video surveillance issues
  • 100% improvement in IT team’s ability to diagnose issues to root cause
  • Network is mobility- and cloud-ready

Read more about Avaya Networking at the SuperDome in the case study here.

Read more about Avaya Fan Engagement.


About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit


Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.


About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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