Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
New service automatically converts emails to text messages, helping a Puerto Rican utility company reach its customers on multiple channels
Santa Clara, Calif. — December 7, 2016 — Zang Cloud, the industry's first all-in-one cloud communications platform and applications-as-a-service, today announced that ImaginationSoft, a custom software development company in Puerto Rico specializing in the development of Mobile, Web, Cloud and Contact Center applications, utilized the Zang Cloud platform to create a cutting-edge SMS service for a Puerto Rico utility company and its 1.3 million customers.
In order to improve customer communication and drive faster payments, the company contacted ImaginationSoft looking for an enterprise grade email to SMS service. After evaluating other solutions in the market, ImaginationSoft selected Zang Cloud for its service, pricing and flexibility. Unlike some competitors, Zang Cloud could also ensure that every phone carrier in the country was supported to send and receive text messages through the service.
The “Send SMS” service is now converting and sending roughly 70,000 text messages to its customers per month, with volume continuing to grow.
Read the blog: Zang APIs Enable Text Messaging Services for Puerto Rican Utility Company
“The technology is incredibly flexible and the Zang team was open to many different options, listening to our needs and providing exactly what we required to help our customers,” said Nelson Mejías, President of ImaginationSoft. “In the future, we plan to build more functions on top of Zang Cloud, and hope to roll out more applications that provide our customers with the best experiences.”
Today, SMS text messages have a phenomenal open rate of anywhere from 82 percent to 98 percent (compare that to just 22 percent for email). Independent software developers, like ImaginationSoft, all over the world are benefitting from accessing Zang Cloud to create increasingly robust communication solutions that serve the needs of the enterprise customer by improving productivity and lowering costs.
About ImaginationSoft ImaginationSoft is a custom software development company in Puerto Rico specializing in the development of Mobile, Web, Cloud and Cisco Contact Center applications. By understanding the business needs of its customers, the company provides solutions that result in greater productivity and customer satisfaction. For more information, visit http://www.imaginationsoftpr.com.
About Zang, Inc. As the industry’s first all-in-one cloud communications platform and applications-as-a-service, Zang makes it easy to add communications as a natural part of any app or browser experience. Zang helps developers to easily and quickly build in high quality communications instantly into their apps, allowing companies to dramatically enhance their communications experience internally and externally. With Zang, you can take advantage of the best of the web through the apps services and APIs available today at www.zang.io
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
###
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.