New service automatically converts emails to text messages, helping a Puerto Rican utility company reach its customers on multiple channels
Santa Clara, Calif. — December 7, 2016 — Zang Cloud, the industry's first all-in-one cloud communications platform and applications-as-a-service, today announced that ImaginationSoft, a custom software development company in Puerto Rico specializing in the development of Mobile, Web, Cloud and Contact Center applications, utilized the Zang Cloud platform to create a cutting-edge SMS service for a Puerto Rico utility company and its 1.3 million customers.
In order to improve customer communication and drive faster payments, the company contacted ImaginationSoft looking for an enterprise grade email to SMS service. After evaluating other solutions in the market, ImaginationSoft selected Zang Cloud for its service, pricing and flexibility. Unlike some competitors, Zang Cloud could also ensure that every phone carrier in the country was supported to send and receive text messages through the service.
The “Send SMS” service is now converting and sending roughly 70,000 text messages to its customers per month, with volume continuing to grow.
“The technology is incredibly flexible and the Zang team was open to many different options, listening to our needs and providing exactly what we required to help our customers,” said Nelson Mejías, President of ImaginationSoft. “In the future, we plan to build more functions on top of Zang Cloud, and hope to roll out more applications that provide our customers with the best experiences.”
Today, SMS text messages have a phenomenal open rate of anywhere from 82 percent to 98 percent (compare that to just 22 percent for email). Independent software developers, like ImaginationSoft, all over the world are benefitting from accessing Zang Cloud to create increasingly robust communication solutions that serve the needs of the enterprise customer by improving productivity and lowering costs.
ImaginationSoft is a custom software development company in Puerto Rico specializing in the development of Mobile, Web, Cloud and Cisco Contact Center applications. By understanding the business needs of its customers, the company provides solutions that result in greater productivity and customer satisfaction. For more information, visit http://www.imaginationsoftpr.com.
About Zang, Inc.
As the industry’s first all-in-one cloud communications platform and applications-as-a-service, Zang makes it easy to add communications as a natural part of any app or browser experience. Zang helps developers to easily and quickly build in high quality communications instantly into their apps, allowing companies to dramatically enhance their communications experience internally and externally. With Zang, you can take advantage of the best of the web through the apps services and APIs available today at www.zang.io
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners