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McMaster University Modernizes Communications and Collaboration with Avaya

Leading research university phases in new Avaya system for a seamless, cost effective migration serving 10,000 users

Santa Clara, Calif. - December 5, 2016 - One of the world’s top 100 post-secondary educational institutions is well on its way to providing more modern, mobile communications and collaboration capabilities to its staff, faculty and students. McMaster University in Hamilton, Ontario, Canada is in the midst of migrating 10,000 users, 50 buildings on its main campus, four regional campuses and two new locations to Avaya unified communications. 

The university’s end game is enabling seamless communications and collaboration through a variety of devices, including smartphones, tablets, PCs, Macs, and conference room video systems. Getting there from the existing myriad of systems supporting its locations was another matter. The new platform would need to blend with the old to overcome budget concerns and avoid disruption to faculty and staff until users at each site were successfully migrated.

The solution was a multi-phase plan whereby the Avaya Aura® Platform was immediately installed in the two newest buildings, followed by the systematic migration of the rest of the facilities over a number of years. The plan to move forward with Avaya is saving McMaster millions of dollars that can be put to use elsewhere in the university. In addition, with a number of users already migrated, many of the faculty and staff can now work from anywhere and still be easily accessible to their colleagues and students.

To read more about McMaster University’s implementation and migration to Avaya, click here for the case study.

“The opportunity to capitalize on our existing investments and migrate over 10,000 licenses to the Avaya Aura Platform represented a significant savings for the universityThe amount of money we’re spending for the value we’re getting is incredible. Moving forward with Avaya was the ultimate no-brainer.”
Paula Brown-Hackett, Senior IT Manager- Enterprise Networks, McMaster University.


About McMaster University
McMaster University is ranked in the top 100 universities in the world.  Our researchers and 30,000 students tackle the challenges of today and are helping to build a future of opportunity.

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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