- Voice biometrics application is compatible with key Avaya customer engagement and engagement environment solutions
- Helps financial institutions and many other enterprises to securely authenticate callers via their unique voice print, helping reduce efforts to validate identity
- Avaya Breeze™ Snap-in provides developers with a convenient API to Verbio capabilities, simplifying development efforts
Palo Alto, CA, 14 November, 2016 — Verbio Inc., a leading speech technology and solution provider, today announced that its voice biometrics product is compliant with key customer engagement and engagement environment solutions from Avaya, a global provider of business communications software, systems and services.
The Verbio Voice Biometrics solution helps businesses securely authenticate end users by using voiceprint analysis. When end users access a company’s services, the voice biometrics solution authenticates the user’s identity through their voice. The Voice Biometrics Snap-in uses a convenient API to provide access to voice biometrics services via the Avaya Breeze Platform. Alternatively, voice biometrics services can be accessed through a VXML application on Avaya Aura® Experience Portal. The application is now compliance-tested by Avaya for compatibility with the Avaya Breeze platform 3.1.1 and Avaya Aura Experience Portal 7.1.
Verbio is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Verbio is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“More and more interactions every day require a secure authentication, and voice continues to be the preferred communication channel. We are thrilled to have successfully compliance tested our Verbio Voice Biometrics solution with Avaya. At Verbio, we believe innovation based on open, standards-based platforms help customers incorporate new technology easily and cost-effectively, uncovering new possibilities for getting more out of their communications infrastructure.”
-- Piergiorgio Vittori, EVP and CRO Americas, Verbio
“Technology partners like Verbio are helping Avaya bring innovation to end users. Voice biometrics can increase end user satisfaction by making any interaction more natural and secure. We are pleased that Verbio Voice Biometrics has successfully completed compliance testing with the Avaya Breeze Platform and Avaya Aura Experience Portal.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Verbio is a global speech technology company that believes in the automation of customer service systems and in providing intelligence, passion and personality in each contact with the user. In a global world, where we speak different languages and with multiple interaction channels, our solutions allow you to get ahead and reply in real time, adapting all the while to the environment and emotions of your callers.
Verbio solutions have the ability of understanding and communicating in an empathetic manner, enabling the offer of sophisticated services with a high added value through the use of portals or virtual assistants, that allow for less frustrations and increase the conversion of your clients. For more information, please visit www.verbio.com
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