- Speech-driven call handling solution is compatible with key Avaya team and customer engagement solutions
- Allows businesses to leverage the latest virtual operator and agent solutions within their Avaya network
Woburn, MA – October 27, 2016 — Parlance, Corp., a leading provider of virtual operator and agent solutions for enterprise call handling, today announced that its Operator Assistant solution is compliant with key team and customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
Operator Assistant is a speech-driven call handling solution that helps businesses accelerate and improve the caller experience while increasing switchboard and contact center efficiency. The solution is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya Communication Server 1000 7.6.
Parlance is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Parlance is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Successfully completing Avaya DevConnect compliance testing gives our customers additional confidence in our ability to support their advanced call handling needs. We’re excited about the opportunities and insights that inclusion in the Avaya ecosystem will bring to our company.”
-- Joseph Maxwell, CEO, Parlance Corporation
“Technology partners like Parlance are helping Avaya meet the needs of its customers through new and innovative applications. Parlance Operator Assistant provides customers with access to the latest call handling capabilities, enabling them to realize the greatest value from their Avaya investment.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Parlance Corporation has delivered innovative speech-driven call handling solutions to large enterprises for more than two decades. A dedicated focus on caller success and an unwavering commitment to performance management has enhanced the caller experience for millions of callers and improved operations for countless organizations. For more information, please visit www.parlancecorp.com.
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