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Avaya Readies Customers With GDPR Compliance Tools

Guildford, 2018. Avaya Holdings Corp. (NYSE: AVYA), a leading global business communications company, has laid out  guidance to help its customers achieve compliance when new EU privacy regulations become law today.

GDPR (General Data Protection Regulation) provides citizens living within the EU and European Economic Area (EEA) with a number of new legal rights relating to the gathering, use and deletion of their personal data by businesses. These include the right to access the data that a company holds on them, the right that their data is only processed based on certain limited legal basis, one of which is consent; and the right to be ‘forgotten’ in certain circumstances.  

GDPR clearly defines the use of a person’s personal data as relating to an identified or identifiable natural person. The new law controls any information that can be used to identify somebody via direct or linked reference, including email addresses, phone numbers, payroll data, usage statistics, purchasing history, social security numbers, etc.

Avaya solutions are engineered to help our customers protect an individual’s data, with enhanced security and many features that may be leveraged by an organization to comply with GDPR. These include scripts and prompting menus that could be used across multiple digital channels – including web chat – to help gain informed consent from an individual prior to collecting their data.

Avaya’s products will document what data they collect; and the mechanisms to be used to handle it. Avaya products include mechanisms that assist in restricting access to data as well as tools and processes that enable customers to access and manipulate collected data.  These tools and processes are accessed through the product and via services available from the Avaya professional services.  

GDPR gives control to citizens and residents over their personal data. Avaya customers can leverage Avaya technology to help achieve compliance through a range of features to help them comply with GDPR.

Avaya has released a series of GDPR help documents on its website, which can easily be found by typing ‘GDPR’ in to the search bar on the upper right-hand side of the Avaya Support page,

About Avaya
Avaya (NYSE:AVYA) enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.



About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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