Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Johannesburg, South Africa – June 17, 2019 – As it continues to support the development of South Africa’s all-important mid-market business sector, Avaya Holdings Corp. [NYSE: AVYA] has partnered with Even Flow Distribution, a leading value-added distributor of unified communication, telecoms, video conferencing, wireless and networking technology, to brings its solutions to market.
Under the partnership, Even Flow Distribution will supply and support Avaya’s market-leading range of contact center and unified communications solutions, with a particular focus on Avaya IP Office, the scalable, all-in-one business communications system designed for mid-size businesses.
According to the Small Business Institute (SBI), South Africa’s SME sector currently employs 28% of the country’s workforce, and contributes up to 34% of its gross domestic product (GDP), according to the Banking Association South Africa. As a result, the mid-market economy is a key pillar in South Africa’s National Development Plan, a government plan to create 11 million jobs by 2030.
“This sector is bursting with opportunity, and to fully realise these opportunities, small and medium-sized enterprises in South Africa require innovative communication and collaboration technologies. With our presence across the country, we can provide this in the form of Avaya IP Office, which delivers the tools that South African businesses require to help them to thrive,” said Adrian Bush, Managing Director at Even Flow Distribution.
Available on-premise or through a cloud deployment hosted at Even Flow Distribution’s data center, Avaya IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged communications platforms.
And because it is built on open standards, Avaya IP Office provides easy application integration with Salesforce, Google, and Microsoft Office 365 – and can be easily integrated with an organization’s own tailor-made applications. Its contact center capabilities, meanwhile, enable even the smallest contact center to support sophisticated and satisfying customer interactions across voice, web chat, email and social media.
“With its market-leading capabilities, Avaya IP Office enables businesses to drive efficiencies and provide great customer experiences out of the box, meaning executives can focus on driving growth. Even Flow Distribution is the perfect partner to take the solution to market in South Africa – the company shares our values of customer centricity, innovation and industry expertise,” said Saifuddin Wagh, Senior Manager, Distribution – Middle East, Africa and Turkey, Avaya.
Alex Alias and Julianne Embry
Avaya PR corpcommsteam@avaya.com
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom