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Medsi Group Takes Healthcare Delivery Digital with Avaya

Moscow, Russia – April 2, 2020 — Medsi Group, the leading national network of private medical clinics in Russia, has deployed technology from Avaya Holdings Corp. [NYSE: AVYA] to dramatically improve patient experiences while at the same time providing employees with a more attractive work-life balance.

By installing Avaya IX Workforce Engagement Management, and integrating it with an upgraded Avaya IX Contact Center solution, Medsi medical staff are more available when and where patients need them most. Thanks to improved scheduling capabilities, patients can now take medical consultations through a range of channels, while staff are given better lifestyle features such as easy shift-trading with colleagues and automated holiday approvals, leading to happier and more positive patient interactions.

“The rapid development of communication technologies opens up great opportunities for interaction with patients, providing them with positive experience and a competitive advantage for the company. In addition, expanding the availability of medical consultations through various communication channels also helps to prevent undesirable consequences due to untimely seeking help. Long-term cooperation with Avaya helps us maintain a high level of customer service and the status of a leading private clinic in Russia,” said Alexey Bogomolov, head of IT infrastructure at Medsi Group.

To support the delivery of healthcare on its patients’ terms, Medsi has also upgraded its existing Avaya IX Workplace solution, providing ubiquitous access to audio and video collaboration capabilities and corporate chat to over 5,000 employees spread across over 40 medical institutions, greatly improving the speed with which non-medical services are delivered. Loads on back-office staff have also been reduced thanks to the addition of self-service capabilities.

Working together, these Avaya solutions have delivered skyrocketing productivity among Medsi employees, as well as better employee experiences driven by improved mobility and enhanced access to corporate services.

“Avaya’s unique experience in delivering digital transformation projects has enabled Medsi to take patient care to a new level. By delivering healthcare on its customers’ terms, and with digital and remote healthcare a cornerstone of its strategies, Medsi is setting itself apart as one of the leading private healthcare providers in the country. We are grateful to Medsi for its confidence in Avaya as it continues to innovate in the field of patient care,” said Andrey Kornilov, Manager for Work with Social Organizations in Avaya.

Going forward, Medsi will look to expand its remote care services with dynamic speech recognition and real-time translation features, enabling more patients to more easily request services, book appointments or take on remote consultations.

About Medsi Group
Medsi Group of Companies JSC is the leading national network of private medical clinics that provides a full range of medical services: from primary care and emergency medical care to high-tech diagnostics, complex surgical interventions and rehabilitation. 

Today, MEDSI includes:

  • 25 clinics in Moscow and Moscow Region, including:
  • 4 clinical diagnostic centers
  • 2 children's clinics
  • 2 clinical hospitals
  • 13 clinics in the regions
  • 70 medical points in enterprises
  • 2 sanatoriums
  • Department of Family Medicine
  • Emergency
  • Medical wellness

Alex Alias and
Julianne Embry

Avaya PR

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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