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Intraconsult Telecom and Avaya to Deliver Richer Communications Experiences for Egypt

Cairo – Egypt, 2018:  Avaya, a leading global business communications company, announced today it is working with Intraconsult Telecom to help organizations in Egypt achieve their digital transformation objectives. The two companies will focus on driving adoption of Avaya’s innovative solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.

In operation since 2001, Intraconsult Telecom is a dedicated provider of global telecommunications solutions to both public and private organizations across Egypt. Specializing in multi-service platforms for communication solutions, Intraconsult Telecom will deliver Avaya solutions for key industry verticals, including hospitality, government, and oil and gas, as well as targeting the SMB sector.

Digital transformation (DX) is a key priority for CIOs in Egypt, with two thirds of organizations having initiated or planning to implement DX strategies, according to researcher IDC.  Avaya solutions are used today by leading organizations around the world and across the region, including Egypt’s top five banks, the three leading telecom operators, and the country’s largest business-process outsourcing (BPO) firm.  More than 70% of Egypt’s contact center infrastructure is built on Avaya technology.

“As a customer-led organization, this strategic partnership will allow us to continue putting the success of our customers at the heart of everything we do. By leveraging Avaya’s innovative technology, we can offer our customers a wider choice of solutions that address their business needs, while helping them to enhance efficiency and delivering richer communications experiences,” said Eric Adam, Owner & CEO, Intraconsult Telecom.

“Avaya is committed to protecting customers’ existing investments in technology while giving them the freedom to define and build their own experiences.  We look forward to working with Intraconsult Telecom to deliver the communications solutions that drive stronger growth in today’s fast-moving digital world,” said Fadi Moubarak, Vice President - Channels, Avaya International.

“This partnership with Intraconsult Telecom will enable us to help businesses and government entities across Egypt differentiate their services through open and agile technology platforms—in contrast to the complex, proprietary models of the past. We are proud to be playing our part in Egypt’s ICT development and in continuing to drive growth in this key strategic market,” added Ahmed Fayed, Country Manager for Egypt & Libya, Avaya International.

About Avaya

Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit

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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected feature releases, statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.


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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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