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China’s Ministry of Industry and Information Technology Awards Avaya for Cloud Excellence

Avaya Cloud Solution wins China’s Ministry of Industry and Commerce "Cloud China - 2016 - 2017 Annual Cloud Computing Excellent Solution Award"

Beijing - 11 May 2017 - At the 5th China International Conference on Cloud Computing Technology and Applications (Cloud China 2017), Avaya won the "Cloud China - 2016-2017 Annual Cloud Computing Excellent Solution Award" for its Contact Center as a Service (CCaaS) solution.

Cloud China 2017 recognizes the achievements of players in the cloud industry in the country with the aim of creating and growing a new market for cloud computing solutions in China and abroad, as well as helping advance China into the Internet+ era.  The event is sponsored by the Center for International Economic and Technological Cooperation at the Ministry of Industry and Information Technology of the Peoples Republic of China.  The award judges include representatives from the Ministry of Industry as well as other government departments including the National Information Expert Advisory Committee, the Chinese Academy of Sciences, and the Chinese Academy of Engineering.

According to a report by the International Trade Administration, China’s cloud computing market is expected to grow by 40 percent annually, reaching approximately $20 billion by 2020.

In November 2016, Avaya and UCloud, China’s largest independent public cloud provider, launched the award winning “A Cloud,” which allows customers to deploy contact center solutions in the cloud rapidly and cost-effectively.  This solution helps businesses align their customer experience transformation to China’s “Internet+” era. 

While traditional contact center environments require high up-front capital investment and complex structure deployment, CCaaS solutions can be built and deployed quickly to manage and optimize existing infrastructures. “A Cloud” is able to help customers migrate their locally deployed contact centers to the cloud via private or hybrid cloud solutions. It can also provide customers with a managed and multi-tenant service model to meet customer demands. With the “A Cloud” solution, enterprises can reduce their one-time capital investment by 87 percent and continuous investment by 55 percent, as well as make payment on a utility model basis, for example, per user/per month, which will greatly reduce operation and management costs.

Avaya China has nine offices, two R&D centers and employs more than 400 Chinese technology professionals. With a rich history of serving the Chinese market, the company works with China’s largest utility company, almost all of the country’s state banks, and 80% of China’s largest insurance players.

Chen Wei, General Manager of Avaya Greater China said:
"We are honored and grateful to the Ministry of Industry and Information Technology and the expert jury for this strategic award.  Our goal is to work with China’s technology leaders to build solutions and services that help advance our country and its businesses towards the Internet+ era. In the Internet+ era, organizations of all sizes are facing the challenge of digital transformation. The one-stop cloud service provided by ‘A Cloud’ helps make it possible for enterprises to quickly deploy relevant businesses, keep pace with state-of-the-art contact center technologies and seize market opportunities. We hope that more enterprises will be attracted to join Avaya’s open and healthy ecosystem, share value on the cloud service platform and boost the upgrade and development of the whole industry.”

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


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About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ​ambitions and ​challenges,​ ​giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at

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