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10-09-2019

Avaya Previews Innovations for Avaya IX Workplace Unified Communications Portfolio That Improve Efficiency, Accelerate Collaboration and Enhance the Employee Experience

  • New blended, asynchronous collaboration capabilities brings disparate communication channels and applications into one space with a personalized interface 
  • AI-powered innovations automate administrative tasks –increasing efficiency and resolution speed for customer queries to improve the customer journey
  • Initial introduction will be in the EMEA and APAC regions

GITEX Technology Week 2019 – Dubai, UAE – October 9, 2019 – Avaya Holdings Corp. (NYSE: AVYA) today previewed Avaya IX Onespace, an industry-first solution in unified communications and collaboration that  expands the capabilities of the Avaya IX Workplace UC portfolio. This new, all-in-one, highly customizable, intelligent workspace integrates multiple communication channels and applications into a single view with a personalized interface.  Now available for initial customers to implement and evaluate, the new intelligent workspace solution enables enterprises to leverage an open and extensible framework to seamlessly bring together data from across the entire enterprise, enabling organizations to help drive improved efficiency and enhance the employee experience.

Developed in collaboration with customers as a converged solution that can be implemented across organizations, including contact centers, Avaya IX Onespace boosts productivity, improves efficiency, and delivers a superior experience for digital workers that can positively impact the customer journey.   

“The number of productivity and collaboration tools needed in the work environment has skyrocketed in recent years, with the average enterprise employee switching between 35 job-critical applications more than 1,100 times per day1 . This results in inefficiencies and has a negative impact on creativity and value-generating work,” said Chris McGugan, Avaya senior vice president, Solutions & Technology.  “The need for a tool that brings applications together into a single, customized interface is obvious. The UC innovations we are previewing now will enable people’s lives at work to be more enjoyable, productive and ultimately, more valuable to their organizations. Avaya’s latest UC innovations represent the essence of our technology strategy to provide solutions based on key market requirements and delivered as a cloud-based thin client that is infinitely customizable.”

The powerful features of Avaya IX Onespace create a secure, cloud-based, single access point for email, productivity apps, social media and more, offering a bird’s eye view of employees’ most pressing tasks, most important conversations with colleagues, and upcoming appointments in one contextual, intuitive, and comprehensive channel. And with its capabilities for automating repetitive administrative tasks – such as HR, IT or data entry – it creates untold levels of focus and efficiency. Initial introduction of these new innovations will be available in the EMEA and APAC regions by Q2.

Avaya continues to make significant enhancements to its core communications platforms, embracing open SDKs and APIs and enabling the integration of a vast array of standard and emerging tools and technologies into enterprise communication workflows. As a result, Avaya customers can integrate their UC communications solutions with Microsoft and other applications, CRM tools, social media platforms and more, as well as empower them with AI, analytics, speech recognition to take their employee and customer experiences to the next level. Additionally, Avaya has ensured that with a focus on cloud deployment options and a commitment to mobility, the majority of its solutions can be deployed on any cloud – public, private or hybrid – or on-premise. 

“Avaya is transforming itself in many ways, from its approach to building next-generation communications technologies to its commitment to cloud-based delivery models. The company’s mastery of open APIs and SDKs will be key to the success of Avaya IX Workplace – few vendors with Avaya’s scale can claim seamless integration with the majority of business applications, and the promise of easy access to those applications through a single, cloud-based interface will be particularly enticing to businesses looking to raise their employee experience game,” said Dave Michels, industry analyst and Founder of TalkingPointz. 

Avaya is demonstrating these innovations at GITEX Technology Week 2019 under the theme, ‘The Art of Experience.’ Visitors to the trade show can see these innovations in action at the Avaya stand, C-10 in Za’abeel Hall, at the Dubai World Trade Center, from October 6 to 10.

About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

1https://www.pega.com/insights/resources/demystifying-desktop-what-workforce-intelligence-reveals-about-technology-and

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This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

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Tom Paye

PR manager – MEA & Turkey, Avaya

tpaye@avaya.com

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