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Dubai Civil Defence Boosts Drone Capabilities to Enhance Public Safety with Avaya

DCD demonstrates at GITEX Technology Week how it’s deploying drone-based video solutions to transform emergency response services

Dubai, UAE: 2017: The Directorate General of Civil Defence, Dubai, is demonstrating at GITEX Technology Week how it is deploying drones to respond more effectively in emergency situations. Deploying video solutions from Avaya, the drones can fly over an incident such as a fire or traffic accident, and provide live video feed back to the headquarters control room of Dubai Civil Defence. The solution has been implemented by ConnectIT, an Avaya partner and part of the Libatel group.

The project follows a landmark agreement between Dubai Civil Defence and Avaya last year, with Dubai Civil Defence becoming the first global customer for the Avaya Equinox unified communications platform, enabling it to integrate different communications channels. The latest upgrade to its drone fleet will use the same Avaya infrastructure to create consistency across the Directorate’s communications functions. By combining Internet of Things (IoT) applications with video communication tools, the drones can share real-time information with other mobile devices, while staff at the control room can gain faster insight into emergency situation and respond more effectively.

“One of our key responsibilities to the public is to remain fully alert while managing our resources effectively and efficiently in facing emergency situations. By collecting real-time video information faster and sharing that intelligence across more channels, we are better able to help Dubai progress towards its goal of becoming the happiest city in the world and achieve its Smart Vision goals.” Colonel Ali Hassan Al Mutawa, Assistant Director of Smart Services Department at Dubai Civil Defence.

“Avaya has long supported government officials around the world to improve emergency response capabilities and increase user happiness with those services. We are proud to be cooperating with Dubai Civil Defence once again to help the Directorate to identify and resolve citizen issues quickly and efficiently across more channels and with more data than ever before.” Jim Chirico, Chief Executive Officer, Avaya.

Dubai Civil Defence is located within GITEX Technology Week 2017 at Dubai Smart Government Stand in Sheikh Saeed hall.

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications — offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

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About Avaya

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