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Avaya Reports 40% Increase in Regional Hospitality Business as Hotels Seek Competitive Differentiation
Dubai – UAE 2016 – Hotel owners in the Middle East are embracing digital transformation initiatives to create unparalleled guest experiences, and stand out from competitors, Avaya announced today. With occupancy levels and average daily rates declining across the region, hoteliers are tapping solutions from Avaya, a global leader in business communications software, systems and services, to modernize their services, produce new revenue streams and enhance operational efficiency.
Avaya’s regional hospitality business grew 40% in the first half of the company’s fiscal year, even as the Middle East and Africa were the only regions worldwide to post declines in occupancy and average daily rate (ADR), according to research firm STR Global, with ADR in the Middle East dropping 10.8% in April. Weak oil prices, geopolitical instability and reduced demand are weighing on results, leading to hoteliers seeking solutions that can reduce total cost of ownership while still delivering superior guest experiences.
Frederick Sabty, Vice President Hospitality Solutions, World Wide Avaya, said: “With the region preparing for major events such as Expo 2020 in Dubai and the FIFA World Cup in Qatar in 2022, hotels need to offer compelling experiences and differentiated services to stand out from the crowd. Today’s traveler is no longer satisfied with the traditional Hotel Experience – they expect seamless connectivity across multiple devices, real-time access to information and services, customized in-room entertainment and an individualized experience that meets their own unique needs.”
Minor Hotel Group (MHG), owner and operator of hotels and resorts in 22 countries, has deployed innovative unified communications, contact center and networking solutions from Avaya across its hotels in the region, as part of its plans to increase its footprint in the Middle East.
Hari Nair, Director of Technology Middle East, Minor Hotel Group, said: “Minor Hotel Group is committed to delivering the perfect guest experience and exceeding our visitors’ expectations every time. With Avaya, we are able to deliver the mobile, interactive, secure experiences that our guests deserve, meeting their needs today and for the future. Avaya solutions allow us to deliver innovative services quickly, enhance operational efficiency, and reduce total cost of ownership, while powering our digital transformation journey.”
The digital transformation drive is across the industry, with Avaya seeing an increasing range of hotels investing in digital strategies to enhance their guest experience, while hoteliers are also looking to consolidate their ICT infrastructure and resources, and focus on total cost of ownership.
Digitally transformed organizations in the hospitality sector can benefit from:
In the GCC, more than 80 per cent of all local hotel brands work with Avaya on transforming the guest experience, and globally, eight out of every 10 hospitality brands use Avaya solutions.
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners
ighorayeb@avaya.com
+971 4 4048275
anit.kurian@bm.com
+971 4 450 7600
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.