CCT ContactPro is compatible with Avaya Proactive Outreach Manager 3.0.1
Philadelphia, USA / Frankfurt, Germany – 6 July, 2016 — CCT, a leading provider of comprehensive unified communications and contact center solutions for large and medium-sized companies, announced that its ContactPro desktop solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
CCT’s ContactPro is an omnichannel desktop solution that helps businesses leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction. CCT ContactPro with outbound engagement integrates Avaya Proactive Outreach Manager features into a multi-touch agent desktop for the Avaya Aura® Platform. The outbound module supports all Proactive Outreach Manager modes such as preview, progressive and predictive campaigns with automatic blending. The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Outreach Manager 3.0.1.
CCT Solutions, with locations in the U.S., Germany and Switzerland, is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its ContactPro solution is available through the DevConnect Select Product Program.
As a Technology Partner, CCT is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.
“Outbound interactions are an integral component of any customer service strategy. Helping ensure agents are enabled to deliver high-quality service, regardless of a customer’s channel preference, is vital. With this compliance testing, Avaya customers can be confident that ContactPro seamlessly interacts with Avaya Proactive Outreach Manager to help increase customer satisfaction.”
-- Andrea Kreuter, Managing Director, CCT
“Technology partners like CCT are helping Avaya customers provide positive customer experiences to their clients. Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com
CCT provides comprehensive unified communications and contact center solutions for large and medium-sized companies. The company has many years of experience in contact center systems integration and expertise in meeting company-specific requirements (also by own application development) thus providing significantly increased value and efficiency in customer communication. CCT is leading the way in Omni channel customer engagement solutions. Based on Avaya technology, CCT helps companies communicate with existing contact channels and a new generation of customers, through web and mobile based interactions, such as Web RTC, chat, co browsing and video, ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs and providing efficient relationships with their customers. www.cct-solutions.com
CCT Deutschland GmbH
60486 Frankfurt, Germany
Phone +49 69 7191 4969 0
CCT Software LLC
1735 Market Street STE 3750
Philadelphia, PA 19103
Phone +1 267 507 6196
CCT Software LLC
6303 Blue Lagoon Dr. STE 400
Miami, FL 33126
Phone +1 267 507 6196