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eGain Knowledge™ receives 2016 Avaya DevConnect Innovation Award
Sunnyvale, CA, June 21, 2016 - eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that the eGain Knowledge Snap-in for Avaya Breeze™ has been selected for a 2016 Avaya DevConnect Innovation Award. The eGain Knowledge Snap-in for Avaya Breeze helps eliminate the customer frustration built up while waiting for “the next available agent.” The Snap-in sends an SMS link to the customer, enabling them to access relevant content while keeping their place in queue.
“We are pleased to recognize eGain for their excellence in teamwork and innovation,” said Eric Rossman, vice president, Developer Relations, Avaya. “The eGain Knowledge Snap-in for Avaya Breeze™ helps improve customer experience and control costs by delivering relevant information to customers through digital self-service as they wait on the IVR.”
“Innovation is in our DNA,” said JC Rao, VP of Services and Support at eGain. “We are pleased to receive this recognition and add value to joint clients with our knowledge Snap-in for Avaya.”
About eGain
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain, visit http://www.egain.com/.
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
crknittel@avaya.com
408-496-3417
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.