Defense Health Agency Signs Major Agreement with Avaya Government Solutions for UC and Contact Center Solutions

Modernization, Harnessing Lean Six Sigma Principles and Avaya Technology,

Expected to Yield $1.5 Million in Annual Savings

Santa Clara, Calif.  June 13, 2016 – The Defense Health Agency (DHA), a joint, integrated Combat Support Agency that enables the U.S Army, U.S Navy, and U.S. Air Force medical services to provide a medically-ready force in both peacetime and wartime, has signed an agreement with Avaya Government Solutions that will help modernize all points of the DHA’s unified communications and contact center architecture, providing superior performance and cost savings.  Avaya Government Solutions is a leader in communication and collaboration solutions to support citizens, government employees and warfighters.

The DHA customer agreement and analytics, which were presented at the International Avaya Users Group (IAUG) last week, projects an annual savings of $1.5 million in FY2017 and beyond.  The agreement was made possible by Avaya Government Solutions after conducting an enterprise business analysis, based on Lean Six Sigma principles.  The comprehensive metrics were developed as a result of a four-step process of discovery, benchmark, scope improvements, and solution that were critical to determining best deployment and savings.

Under the terms of the agreement, Avaya Government Solutions will harness its UC, contact center, and SIP technologies to streamline DHA’s enterprise conference premise solution, migrate from legacy to SIP trunks at its headquarters, and enhance equipment maintenance.  The agreement with Avaya Government Solutions is expected to generate the following benefits:

•       Reduce OPEX spend by 30%+  

•       Eliminate CAPEX required to modernize

•       “Self Fund” investments

•       Accelerate deployment UC capabilities

•       Improve employee, site and program collaboration

•       Minimize risk from “end of life” technology

•       Address cyber requirements

Quotes

“Avaya Government Solutions provided us with a strong analysis of our current environment and was able to quickly demonstrate savings on day 1 in our contact center infrastructure.  Thanks to Avaya Government Solutions, we can now more efficiently serve our soldiers while the savings more than pay for the investment.  We look forward to implementation of the Avaya solution and to their continued support.”

-          Mack Wyche, Chief, Telecommunications  Branch, DHA 

“We are proud that our business value analysis, based on Lean Six Sigma principles, clearly demonstrated the superiority of our solution that generated savings immediately.  By centralizing the enterprise conferencing solution, the $1.5 million in savings will fully self-fund the upfront capital while immediately improving service for DHA.  We welcome an opportunity to help other government agencies wanting superior UC solutions with enhanced service and demonstrated cost savings.”

-          Susan Keys, vice president of  Avaya Government Solutions

About Avaya Government Solutions

Avaya Government Solutions offers communication and collaboration solutions to support citizens, government employees and warfighters.  With our technology and professional services team, agencies can bring the right people together with the right information at the right time. For more information, visit www.avayagov.com.

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit www.avaya.com.

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