- Touchtone data capture application is compatible with key Avaya customer engagement solutions
- Helps businesses maintain PCI compliance by enabling customers to securely enter their credit card data via their telephone keypad during live calls
ENGLEWOOD, CO, 2 June 2016 — IntraNext Systems, an innovation company providing contact center software designed to increase efficiencies and security, today announced that its iGuard 10.3 DTMF capture solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
iGuard helps businesses protect their customers’ personally identifiable information (PII) during calls with contact center agents. With iGuard, customers can use the telephone touchpad to enter their PII, such as a credit card or social security number, which iGuard then shields in the contact center infrastructure. The solution prevents agents from seeing, hearing or accessing the data, helping protect both the customer and the agent. The solution is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.
IntraNext is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, IntraNext is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“Compliance with Avaya Aura Communication Manager and Application Enablement Services 7.0 means our customers can feel confident that iGuard will successfully interoperate with their existing Avaya communications infrastructure. Using iGuard in their contact center can help customers minimize their total cost of ownership while enabling more efficient payment processing with increased security.”
-- Patrick Brown, president, IntraNext
“Technology Partners like IntraNext are helping Avaya customers address the needs of their own customers. IntraNext’s iGuard solution is a valuable tool for protecting personally identifiable information in the contact center.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
Since 1996, IntraNext Systems has played a major part in the contact center industry with computer telephony integration (CTI) solutions and custom enterprise-wide efficiency applications for the customer care environment. iGuard is the latest security solution from IntraNext that offers an economical, easy-to-use path to customer satisfaction and call center security while processing consumer payments.
For more information on IntraNext Systems, please visit www.intranext.com, follow IntraNext on Twitter (@IntraNextSys) or call IntraNext Systems at 1-888-NET-NEXT or 303-799-0771 - See more at: https://www.intranext.com/intranext-products/iguard
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