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Avaya Breaks New Ground in South Africa to Drive Digital Transformation

Avaya Engages event showcases technology solutions and strategic initiatives designed to help customers and partners accelerate digital transformation
South Africa, Johannesburg: Avaya, a global leader in business communications software, systems and services, announced today strategic initiatives for its customers and partners in South Africa designed to help them accelerate their digital transformation strategies and deliver growth. At an exclusive Avaya event in Johannesburg today, Avaya executives outlined how the company is breaking new ground in the country, bringing solutions and services customized to the needs of South African business customers, combined with a revamped channel approach.
Speaking at Avaya Engages South Africa, running today and tomorrow in Johannesburg, Hatem Hariri, Managing Director, Avaya Africa, outlined how the company has successfully transitioned to software and services, which constituted 73% of global revenue for the fiscal first quarter, with half of all sales coming from new and cloud-enabled technologies. Avaya is seeing the strongest demand for solutions based on an OPEX model, with its managed services business posting year-on-year growth of 16%, as enterprises increasingly look to cloud-based deployments.
Danny Drew, Managing Director, Avaya South Africa, highlighted the company’s successful transformation in the country over the past six months, with the appointment of vertical-focused Avaya executives to drive expertise, and strategic partnerships with existing and new distribution and channel partners, helping to take Avaya’s digital transformation strategy forward. Avaya’s customer-centric approach, investment in new technologies, and stronger focus on channel enablement and support, have boosted global customer satisfaction results to a record high – reaching 73% in Q1, exceeding industry competitors and approaching world class levels.
With digital transformation topping the corporate agenda for organizations in South Africa, and CIOs facing budget constraints in challenging market conditions, Avaya is helping to remove the uncertainty caused by digital disruption, with solutions designed to help businesses improve operational excellence, enhance customer satisfaction, and drive greater competitive differentiation. As the only company specializing in complex business communications, built on open and mobile software platforms and supported by a robust underlying networking infrastructure, Avaya is uniquely placed to help drive customers’ digital transformation strategies.
“As public and private-sector organizations in South Africa press ahead with their digital transformation strategies, we are bringing customized solutions that accelerate the journey towards the digital world. Rather than the “one-size-fits-all” approach that many vendors take in the market today, we help organizations create unique solutions that personalize customer and employee engagement, delivering differentiated experiences every time.”  Danny Drew, Managing Director, Avaya South Africa.
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
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