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First time in the MENA VIVA Bahrain launches Unified Communication Cloud Services Powered by Avaya

Manama, Bahrain, 2016: VIVA Bahrain, the Kingdom’s most innovative telecom operator, has collaborated with Avaya, a global leader in business communications software, systems and services, to offer Unified Communications-as-a-Service (UCaaS) for businesses across the island.

VIVA Bahrain will host Avaya’s innovative Unified Communications, Video and Contact Center solutions and make them available to enterprises in a cloud services model, enabling organizations to purchase the capacity and services they require, as and when needed, without large upfront costs. VIVA Bahrain will be offering Unified Communications-as-a-Service (UCaaS), Video as a service (VaaS) and Call Center as a service (CCaaS).

Through VIVA’s UCaaS offerings, businesses in Bahrain will benefit from greater flexibility, enabling them to respond quickly to changing business demands, improve customer experience, and manage costs more effectively. This allows organisations the flexibility to scale their unified communication services deployment up and down as per their requirements, add new features and functionality and benefit from efficient customer service experience.

With enterprises in Bahrain facing challenges to evolve digitally and react agilely in today’s increasingly competitive markets, business are increasingly looking to leverage emerging technology trends such as video, mobility, social media and more. This collaboration between Avaya and VIVA Bahrain will help businesses in the Kingdom deliver services to their customers faster at significantly reduced total cost of ownership (TCO) and with a better return on investment (ROI).

Eng. Ulaiyan Al Wetaid, VIVA CEO said, “Businesses in Bahrain are looking towards adopting ICT in their daily operations to boost their productivity, growth and drive transformation. At VIVA, we recognize how this is an important enabler of innovation that embraces new technology to help new products, services and processes. Therefore, through our collaboration with Avaya, VIVA will be introducing first-of-its-kind unified communication solutions in the MENA region and Bahrain. With this, our business customers will be able to experience improved and streamlined access to their data through a consolidated process of IT systems and achieve their business outcomes, through high levels of services delivery.”

“Avaya solutions, hosted by VIVA Bahrain, will give businesses in Bahrain the flexibility and agility they require to benefit from the latest technology trends and prepare for digital transformation. Enterprises will be able to get access to Avaya’s innovative technology solutions at prices that suit their needs, while benefiting from the reliability and expertise that industry leaders such as Avaya and VIVA Bahrain bring to the market place. ” said,

Nidal Abou Ltaif, Avaya President, Asia Pacific, Middle East, Africa and EU

About VIVA

VIVA Bahrain is a fully owned subsidiary of the Saudi Telecommunications Company (STC) and launched its commercial services in March 2010 with the aim of transforming the telecommunications landscape in the Kingdom of Bahrain. Backed by unrivalled experience, knowledge and vision, VIVA has experienced phenomenal growth in its five years of operations and continues to showcase innovative products and services through its Retail, Wholesale and Enterprise portfolio to support the growing economy.

VIVA has become the market leader in mobile broadband and voice services. The company boasts one of the largest and most diversified sales and payment networks of customer touch points in Bahrain. This includes a comprehensive retail network, a user-friendly web portal, 23 retail outlets and over 400 payment channels in addition to its products and services through a distribution channel with over 3,400 outlets spread across the country.

The company recently collaborated with BT to launch the Middle East’s first Global IP Exchange (GIPX) interpretability hub in Bahrain. With the launch of the GIPX hub, VIVA delivers hosting and connectivity, whilst providing a new route to market for BT's Global IP Exchange Voice and interoperability services in the region.

For more information, visit www.viva.com.bh

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com/mea/.

Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.

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Contact

ighorayeb@avaya.com

+971 4 4048275

jjamal@viva.com.bh

+973 33010333

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.