Santa Clara, Calif. – September 17, 2018 – Avaya Holdings Corp. (NYSE:AVYA) today announced that Laurent Philonenko, Avaya SVP, Innovation, will be giving a presentation titled “Harnessing Transformational Technology for Better Human Experience” at the Gartner Symposium/ITxpo 2018 on October 17, 2018.
This year, Avaya is named a Leader in both the 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide and the 2018 Magic Quadrant for Unified Communications by Gartner.1
Building on its heritage as a global leader in Contact Center (CC) and Unified Communications (UC) solutions, Avaya will demonstrate several solutions driving impactful customer and employee experiences incorporating cutting-edge technologies via an open ecosystems approach.
Philonenko will provide expert insight into how consumer expectations for engaging with businesses have shifted, and contact centers—often among the first points of interaction in a customer’s journey—must follow suit. Getting there, however, isn’t simply about adding more technology. It’s about making customer service more human through the use of the right tools and technologies, like artificial intelligence, that leverage a company’s data-rich channels to create better experiences, transforming how business is conducted and building brand loyalty.
The Gartner Symposium/ITxpo is described as a gathering of thousands of CIOs and senior IT executives discussing key topics including application modernization, artificial intelligence, blockchain, business intelligence & data analytics, cloud computing, cost optimization, customer experience, digital transformation, platforms & strategy, emerging & advanced technologies, enterprise architecture, I&O modernization, innovation, Internet of Things, leadership, security & risk, and work, people & culture.
Avaya will be located at booth 233, Walt Disney World Swan & Dolphin Resort, Orlando, Florida, October 14-18.
Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus | Steve Blood | Simon Harrison, 17 May 2018.
Gartner, Magic Quadrant for Unified Communications, Steve Blood | Megan Fernandez | Mike Fasciani | Rafael Benitez, 25 July 2018.
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About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. CIOs and IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposium.
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
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Source: Avaya Newsroom