26 Feb 2018

Avaya and Zang Take Communications to the Next Level with Seven New Workflow Updates

Arrow Connect IoT platform now integrated with Zang Workflow, bringing smart technologies to the Cloud

Santa Clara, Calif. – February 26, 2018— Zang, an Avaya Holdings Corp. (NYSE: AVYA) company, today launched new workflow updates, which include a full suite of new features that will enable businesses to communicate faster and more directly, foster greater team engagement and collaboration, and help provide superior customer service to customers. Seven new Zang Workflow updates will help businesses take their communications to the next level: 

  • Arrow Connect IoT tasks: Today’s businesses are looking to introduce more automation and connected technology into their operations. With the Arrow Connect IoT platform in conjunction with Zang Cloud, users can now seamlessly integrate sensors and smart devices into new and existing workflows.
  • New tasks: Zang Cloud already makes it quick and convenient for users to add tasks to workflows. These new workflow updates make this experience even better with the addition of five new smart tasks: Add Participant, Send MMS, Record and Transcribe Calls, Play Recording, and Speech Recognition.
  • Template-based workflows: By providing a working example that can be started and tweaked to fit specific needs, Templates can help anyone jumpstart their next development project. Whether it’s an out-of-the-box solution, such as three-legged IVR or a more complex workflow, users will no longer need to spend time in development before seeing a project take shape. 
  • Ease of conditions: The new workflow updates add a basic authenticity token and account set to the REST call that users generate when creating a workflow. Anyone from the user’s environment can now call into a Zang Workflow because it doesn’t need to be a purchased number.
  • Custom Events: Available in the designer, this new feature conveniently enables the addition of phone calls or SMS inside user workflows.
  • Definition of properties: Back-end development can be time-consuming and complex. This new tool makes it easier than ever for users to define the properties in their workflow, helping keep projects on budget and on time.
  • Invoking of Workflows from REST client: REST has become an increasingly popular API model in recent years, and now users will be able to invoke workflows from a REST client. This can enhance collaboration and enable workflow completion in a more mobile-friendly and agile environment.

Zang Workflow is a graphical design tool that enables users to easily build communication apps and workflows. It’s simple to use and doesn’t require users to learn complex programming languages or even understand ‘code’ in order to build a great idea.

Accessing the Zang Workflow tool is simple. Sign up for a free Zang Cloud account and Workflow is already included. Creating new apps then becomes as a simple as ‘dragging’ and ‘dropping’ communication actions (like sending an SMS or transferring a call) into our design tool.

Quotes
“Communication in business is all about having the right tools. With these new workflow updates, we’re providing seven new smart Zang Cloud solutions that will help businesses improve team communication and collaboration both inside and outside of their organization, enabling them to provide superior service and build lasting connections with customers.” 
-- Mo Nezarati, GM, Zang, Inc.

 "One of the biggest roadblocks to the successful rollout of IoT is its complexity.  Developers have been forced to deal with a myriad of protocols, sensors, platforms, and transports.  Now, with IoT-enabled Zang, the marriage of smart technologies and cloud communications is as easy as drag and drop. If you can draw your idea on a whiteboard, you can have an IoT solution up and running in as little as a few minutes." 
-- Andrew Prokop, Director of Emerging Technologies at Arrow SI

 

About Zang, Inc.
Zang, an Avaya company, provides digitally native communications solutions for organizations and individuals. Zang solutions are the culmination of decades of communication innovation on a pure cloud platform and include Zang Cloud, a communications development platform and API used to embed voice and messaging capabilities into applications; Zang Office, a cloud phone system for businesses; and Zang Spaces, a meeting and team collaboration-as-a-service application. For more information, visit www.zang.io

About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com

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Source: Avaya Newsroom

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