Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Nice, France – 2017 – Avaya today marks the 50th Partner Community Council (PCC) conference, celebrating 25 years of continued collaboration and engagement between the company and its partner community. Speaking to more than 260 Avaya partner companies and distributors from 32 countries attending the conference, Fadi Moubarak, VP Channels at Avaya International, expressed his gratitude to partners for their many years of support, the results they had achieved together and outlined the new Avaya vision for the future.
“This 50th conference is a major milestone of commitment and collaboration,” said Moubarak. “Avaya is grateful to our partners for their continued dedication over the past 25 years. As we prepare to emerge from chapter 11 proceedings, this event also marks the start of a new journey for Avaya focused on growth and winning, in which our partners play an even bigger role in our go-to-market strategy. The foundation we are building with our partners will allow us to accelerate our openess, drive greater simplicity and enable innovation within our partner community.”
For 25 years, the Avaya PCC has been the best forum for authorised partners to engage with Avaya. A strong alliance of more than 1,500 members, the PCC has driven changes that have had a positive impact on sales and support tools, solution initiatives, services policies and more. Self-funded, partner-led and manufacturer-sanctioned, the PCC is a rare type of organisation which gives Avaya partners the ability to lead the conversation and improve their ease of doing business with the company.
Sessions hosted throughout the conference by Avaya subject matter experts will explore the latest features of Avaya products and services. They will also shed light on how channel partners can collaborate on the best ways to serve their customers, and how to best enable cloud delivery, integration and management of unified communications and contact center applications as a cloud-based services (UCaaS, CCaaS).
Being an active member of the Partner Community Council also benefits Avaya’s customers. By having a closer relationship with Avaya, a PCC member partner is more knowledgeable, better trained in Avaya solutions and applications, and has stronger Avaya contacts and access to executives, all resulting in greater customer satisfaction and loyalty.
Steve Joyner, Sales Engineering Leader Europe, Avaya, said: “There are three pillars central to Avaya’s emergence from Chapter 11. We are re-energising our employees and also ensuring that customers remain core to everything we do. But the glue that holds the first two together is the partners, and the PCC is a great vehicle for us to educate our partners on how we are re-engineering our business. It’s the perfect opportunity to inform them of the open platforms we’re developing to deliver unique outcomes for customers, and for us we get the valuable feedback we need to make these open ecosystems the best they can be.”
Arnold Berends, Chairman, Partner Community Council, EMEA, and Sales Consultant at Dimension Data added, “The PCC has never been stronger, and it’s encouraging to see more new business partners and attendees attending each conference. Every partner has come here with their own strengths, and Avaya is working together with us all to bring out these strengths so that we can win more business and maximise relationships.”
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires outstanding communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.