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Rolling Meadows, IL – September 21, 2017 –— Mutare, a leading developer of enterprise voice and speech to text solutions, today announced that its SAM (Smart Assist by Mutare™) release 1.2 is compliant with key team engagement solutions from Avaya, a global provider of business communications software, systems and services.
SAM, a digital call completion application with speech to text capabilities, provides a completely new approach to manage missed calls. SAM answers missed calls, records the voice memo, appends a transcription of the message with caller ID information and related data from the enterprise directory or CRM, and delivers it to the intended recipient through email, text or instant message. By eliminating the voice mailbox, SAM speeds access to important voice messages while providing significant cost savings to the enterprise.
SAM is now compliance-tested by Avaya for compatibility with Avaya Aura® Session Manager 7.0 and Avaya Aura Communication Manager 7.0.
Mutare is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, Mutare is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“As a long-time DevConnect Technology Partner, we strive to offer Avaya customers cutting edge solutions that leverage the value of their Avaya voice systems by adding advanced features and functionality while helping produce significant cost savings for their enterprise,” says Rich Quattrocchi, Mutare Vice President. “With this compliance testing, Avaya customers can be confident that SAM will seamlessly interoperate with their Avaya platform.”
Adds Eric Rossman, vice president, Avaya Developer Relations, “Mutare has successfully compliance tested numerous solutions over the years to help our customers get the greatest value from their Avaya investment. Smart Assist by Mutare is another example of our mutual commitment to advance evolutionary solutions that meet the complex business needs of our customers.”
Additional Resources
www.devconnectmarketplace.com/mutare
www.avaya.com/devconnect
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
About Mutare Mutare creates customized software that makes communication easy, secure and efficient, with solutions for speech to text transcription, smart notification, smart chat, contact centers and more. For more information visit us at mutare.com.
Media Inquiries: Richard Quattrocchi 847-496-9003 rquattrocchi@mutare.com
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Corporate Communications, North America
deblewan@avaya.com
630-245-2720
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.