Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Automate and personalize business processes with prebuilt or customized apps.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Zang recognized for bringing a new level of innovation to cloud-based communications
SANTA CLARA, Calif. – (July 20, 2017) – Zang, an Avaya company, is pleased to be recognized by Frost & Sullivan as a New Product Innovation Leader in the North American cloud-based communications market. Currently, Zang is enabling enterprises to embed rich communications capabilities – such as voice and text – in apps, helping them create greater efficiencies in customer/employee communications and business processes.
After researching a wide range of markets across multiple sectors and geographies, Frost & Sullivan’s global team of analysts and consultants recognized Zang for bringing a new level of innovation to the enterprise cloud space. While most competitors are focused on either delivering API-driven communications to application developers or working to overlay APIs on top of existing communications services, Zang is uniquely positioned in the market by delivering communications technologies on three strategic fronts: Communications Platforms as a Service (CPaaS), Unified Communications as a Service (UCaaS), and team collaboration. These three strategic fronts drive a level of communications capabilities that, when combined, give enterprises a holistic approach to seamless communications with both employees and customers.
The company’s relative market position is supported by three key products—Zang Cloud, Zang Office, and Zang Spaces—as the basis for the Frost & Sullivan award recognition:
Quotes
“Frost & Sullivan is pleased to recognize Zang with the 2017 North American Communications Platforms as a Service New Product Innovation Award. We believe Zang brings a unique dimension to the CPaaS market by taking the enterprise expertise of Avaya, one of the most recognizable and stalwart brands in the communications market, and combining it with the agility and speed of a start-up to bring a whole new tool set and customer experience to the market.”Michael Brandenburg, Frost & Sullivan
“Being recognized by Frost & Sullivan as a New Product Innovation Leader in the CPaaS market is a tremendous honor. We believe Zang’s full suite of cloud-based communication technology has the power to transform businesses communications, and over the next year we’re focused on developing even more innovative solutions for our customers across the globe.” Mo Nezarati, GM, Zang, Inc.
About Zang, Inc. Zang, an Avaya company, provides digitally native communications solutions for organizations and individuals. Zang solutions are the culmination of decades of communication innovation on a pure cloud platform and include Zang Cloud, a communications development platform and API used to embed voice and messaging capabilities into applications; Zang Office, a cloud phone system for businesses; and Zang Spaces, a meeting and team collaboration-as-a-service application. For more information, visit www.zang.io
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should," or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates, and projections. While we believe these are reasonable, such forward-looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
###
Corporate Communications, North America
deblewan@avaya.com
630-245-2720
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.