NEWS & EVENTS
TeleSvyaz FLAT Record Software Now Rated “Avaya Compliant”
- Call recording application is compatible with the Avaya Aura® Platform.
- Helps businesses improve staff performance and customer service quality.
MOSCOW, Russia – June 30, 2017 – TeleSvyaz, a leading global business communications software developer, today announced that its FLAT Record v. 3.01 call recording application, is compliant with key team engagement solutions from Avaya, a global provider of business communications software, systems and services.
The FLAT Record call recording application helps businesses improve their customer experience and staff performance by delivering expanded high-quality record storage and an easy to use Web interface for call retrieval and playback. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Application Enablement Services 7.0 and Avaya Aura Communication Manager 7.0.
TelSvyaz is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, TeleSvyaz is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
We are pleased that the FLAT Record application has successfully completed DevConnect compliance testing with the Avaya Aura Platform. Now customers can confidently deploy the FLAT Record tool to help them maximize their telecommunications network performance.
—Yuri Merinov, Deputy General Manager, TeleSvyaz
DevConnect Technology Partners like TeleSvyaz are helping Avaya customers get more out of their telecommunications infrastructure. Its FLAT Record application helps businesses make informed management decisions based on their telecom traffic.
—Eric Rossman, vice president, Developer Relations, Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking — offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
TeleSvyaz is one of Russia’s leading telecommunications companies, with a wealth of practical engineering experience in the implementation and deployment of cutting-edge solutions, some of which are based on innovative technology developed by industry leaders, and some on in-house research and development. TeleSvyaz designs and builds innovative complex systems, as well as a number of software products collectively known as the FLAT Software suite. These advanced, state-of-the-art IT and telecoms solutions make business-to-customer communication easier, improve customer experience, promote business efficiency and make accurate management decisions.
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