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LOS ANGELES, CA – June 2, 2017 – Today OpenMethods, a leading CRM integration solutions provider, announced that its portfolio of Harmony Connectors for Oracle will be sold through the Avaya DevConnect Select Product Program. Avaya is a leading global provider of business communications software, systems and services. Avaya Engagement Solutions enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
The Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to the Avaya portfolio.
The OpenMethods Harmony Connectors for Oracle offered through the program are being compliance-tested for compatibility with Avaya Aura® Application Enablement Services 7.0. By integrating with the Avaya Aura Platform, the Harmony Connector solutions make it easy for companies to deeply integrate their contact center with Oracle CRM solutions to create a unified agent desktop and universal queue. As part of the Avaya orderable solution set, OpenMethods’ solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates the OpenMethods Harmony Connectors for Oracle.
OpenMethods and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Streamlined ordering through the Select Product Program is available for OpenMethods Harmony Connectors for Oracle in the U.S., Canada, EMEA, and Asia Pacific. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
Quotes:
“This is a big deal for contact centers looking for true multi-touch enablement between their Avaya and Oracle CRM infrastructure. Avaya has simplified the entire client engagement process and channel partners get credit on OpenMethods’ implementations.” -- Gerrit Lydecker, CEO, OpenMethods
“The inclusion of products and services from Technology Partners like OpenMethods in the DevConnect Select Product Program helps Avaya customers easily obtain complete end-to-end solutions. With Avaya and OpenMethods solutions, our contact center customers can reduce average hold times and improve their multi-touch customer experience. -- Eric Rossman, vice president, Developer Relations, Avaya
Additional Resources:
About Avaya: Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
About OpenMethods: OpenMethods’ leading Interaction Integration Platform consist of PopFlow Studio and the Harmony multimedia bar, which deeply integrate telephony, email, and chat systems from providers such as Avaya and other leading communication technology leaders with Oracle Service Cloud. By personalizing and simplifying customer experiences, OpenMethods’ plug and play Interaction Integration Platform has saved some of the most complex contact centers 30+ seconds in average handling times, years of custom development, and millions of dollars, while also significantly driving up customer satisfaction.
Media Inquiries: Joe Newsum (816) 283-8965 ext 118 joe.newsum@openmethods.com
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Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.