NEWS & EVENTS
HPE Services Delivers First, Globally Available Contact Center on Demand Through a Virtual Private Cloud
HPES Customer Experience on Demand enables enterprises worldwide to access systems integrator expertise and rapidly transform their customers’ experience with secure, cloud-based access to the Avaya Customer Engagement application portfolio
Avaya Engage, LAS VEGAS, NV February 13, 2017 Hewlett Packard Enterprise Services announces a fully managed consumption-based cloud solution for their customer experience portfolio. HPES’ ‘Customer Experience on Demand’ was designed specifically for contact center customers who expect systems integrator expertise and are ready to digitally transform with HPE Services’ virtual private cloud. This solution provides customers with easy access to applications like omni-channel, analytics, and proactive outreach.
“Contact centers are rapidly moving toward the cloud signaling a significant change in the broader market,” said Teakaau Piho, WW Practice Leader, HPE Services. “HPE Customer Experience on Demand provides the first true cloud delivery method for environments powered by Avaya Contact Center technology to fully enable enterprises to move to the cloud at a pace that meets their comfort level and gain the benefits of a transformative approach to engagement to outperform their competitors.”
“Enterprises of all sizes are looking for powerful, reliable, and cost-effective ways to support the digital demands and speed that the market requires,” said Gary E. Barnett, SVP and GM, Avaya Engagement Solutions. “As a highly valued Avaya partner and respected systems integrator with years of cloud expertise, HPE is well suited to be that trusted advisor customers need to move to the cloud. The combination of HPE's Virtual Private Cloud and Avaya Customer Engagement applications, including Avaya Breeze, offers a complete, highly flexible solution that positions companies for success in the customer experience battleground.”
Key Features and Benefits
- Consumption-based service in a ‘true cloud’ allows companies to fully take advantage of cloud capabilities to scale up and down based on business needs
- Flexible hybrid delivery model supports both legacy and cloud access allowing migration to cloud at customer’s desired pace
- Systems Integrator expertise provides a use-case driven approach to creating digital solutions that address the needs and challenges of specific vertical industries.
- Faster time-to-market rapidly access to the latest customer experience/engagement and omni-channel innovations.
- Highly secure with immediate global reach leveraging HPES’ global infrastructure and delivery footprint.
- Meets specific industry needs to cater the special needs of regulatory requirements to comply with both HIPAA (Healthcare Information Portability and Accountability Act) and the PCI DSS (Payment Card Industry Data Security Standard)
Pricing and Availability
HPE Customer Experience on Demand is immediately available in 30 countries across the globe. Pricing will vary by customer configuration. http://hpe-2485088.hs-sites.com/cx-on-demand-vpc
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