Avaya to Enable Egyptian Companies to Go Beyond the Digital Experience at Cairo ICT 2017

Avaya to present with partners real-world use cases for next-generation customer experience at leading event for MENA region

Middle East – 2017: Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organizations across Egypt and the Middle East & North Africa region to design superior customer experiences that go beyond the digital experience.

Alongside key partners, including BTC Networks Egypt, SINA Technology, Telecom Technologies and Mantrac Distribution, Avaya will showcase how businesses and governments can differentiate their services through open, agile technology platforms that fuel innovation and drive business value.

The Egyptian ICT market will surpass $10 billion this year, according to researcher IDC, as organizations look to boost operational efficiency and achieve measurable business outcomes.  The 21^st edition of Cairo ICT, taking place from December 3-6 under the theme ‘Expect the Unexpected,’ will bring together more than 84,000 decision makers, industry leaders and technology professionals under one roof to showcase new technology solutions, explore business opportunities and discuss disruptive technology trends.

At the event, Avaya will highlight how its open, standards-based approach allows organizations to simplify technology adoption and deliver measurable results. The Avaya stand will feature real-world use cases devoted to specific vertical industry sectors, including healthcare, hospitality and retail, showing how they are leveraging emerging technology trends such as artificial intelligence, analytics and the Internet of Things to drive business success.

“Avaya is committed to protecting customers’ existing investments in technology, while giving them the freedom to define and build their own experiences.  Cairo ICT is the perfect platform for Avaya to demonstrate how we are working with customers and partners to deliver the communications solutions that drive stronger growth in today’s fast-moving digital world,” said Fadi Hani, Vice President for the Middle East, Africa and Turkey, Avaya.

Avaya solutions are used today by leading organizations around the world and across the MENA region. In Egypt, this includes working with the top five banks, the three leading telecom operators, and the country’s largest business-process outsourcing (BPO) firm.  More than 70% of Egypt’s contact center infrastructure is built on Avaya technology.

Avaya will be located within Cairo ICT 2017 at stand 2B7 in Hall 2.

About Avaya
Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications — offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

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