Zang Partners Showcase Latest Applications at International Avaya Users Group Event

Newest applications built on Zang create indelible communications experiences for organizations of all sizes and consumers of all types

ORLANDO, Fla. - June 7, 2016, International Avaya Users Group (IAUG) ENGAGE— As the number of Zang-developed applications in use today continue to grow, Zang today announced four partners who are showcasing their latest applications and services at IAUG ENGAGE: CCT, Fonolo, Mutare and Resource Software International (RSI).

 

Applications have become an increasingly important communications tool for fostering relationships with customers, partners and employees. As such, building these very apps is becoming one of the primary tasks for corporate IT departments¹. Completely cloud-based Zang offers easy-to-use drag and drop tools, pre-built applications and robust APIs that ultimately simplifies the creation of communications applications.

 

The latest Zang-developed applications and services on showcase at IAUG ENGAGE include:

 

CCT, Booth #1307
Unified communications and contact center solution specialist CCT is premiering its ContactPro Omni Channel desktop solution with Zang. The new Zang integration enables sophisticated applications and new customer touchpoints.

 

Fonolo, Avaya Booth #229
Fonolo, the leading provider of call-back solutions for the call center, improves the way contact centers interact with customers by seamlessly replacing hold time with a call-back. No matter where the conversation begins – web, mobile, or phone – Fonolo eliminates hold time by conveniently routing customers through the call center and connecting them to the next available agent. Fonolo’s interactive SMS functionality further allows callers who are waiting in a “virtual queue” to stay up-to-date with their progress, receive important notifications, and more.

 

Check out In-Call Rescue by visiting Avaya at Booth #229.

 

Mutare, Booth #135
Mutare, a provider of solutions for speech to text transcription, smart notification, smart chat and contact centers, is demonstrating a host of applications including the popular Vital Link. Vital Link is a flexible messaging solution that automates the delivery of notices to groups using simultaneous voice, text and email broadcast. In addition to Vital Link, Mutare will also demo:

Resource Software International Ltd. (RSI), Booth #451
RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of solutions including call accounting, real time dashboards, hotel billing, CRM integration, call center reporting, and emergency notification.

 

RSI, an Avaya DevConnect Partner, is demonstrating Shadow CMS Enterprise, which complements Avaya communication systems with comprehensive in house and cloud management solutions – now including Zang. Currently shipping, Shadow CMS Enterprise (version 5.0) is a fully scalable communication management solution that enables you to measure, monitor and manage Avaya communication servers (including IP Office, Aura, CS 1K, legacy Avaya/Nortel telephony systems and now Zang).   The software is deployable on the desktop or in the cloud with comprehensive Push notification to iOS /Android.  Shadow CMW Enterprise allows communication managers to accurately gage the health and performance of their communication ecosystem.

 

Smart apps built on Zang allow people to define how they want to work and connect. Zang enables easy “click-to-connect” communications with high quality video, chat, voice, SMS and document sharing from mobile, web or desktop environments. Unlike other solutions today that offer rudimentary APIs, Zang’s highly interoperable platform provides complete workflow automation and sophisticated application development capabilities.

 

About Zang, Inc.
As the industry’s first all-in-one cloud communications platform and applications-as-a-service, Zang, a wholly-owned subsidiary of Avaya, makes it easy to add communications as a natural part of any app or browser experience. Zang helps developers to easily and quickly build in high quality communications instantly into their apps, allowing companies to dramatically enhance their communications experience internally and externally. With Zang, you can take advantage of the best of the web through the apps services and APIs available today at www.zang.io

 

1 -  Top Trends According to Today’s CIOs and IT Leaders. March 4, 2016. https://www.salesforce.com/blog/2016/03/top-it-trends-infographic.html

 

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